Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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How long can I wait to activate my prepaid sim card?

I purchased a 12 month $300 prepaid plan last week. I received the sim today and ported my number during the buying process. I'm going for vacation out of the country for a couple of weeks. Att prepaid won't work there so I want to keep using my current carrier until I come back from my vacation

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Delegated Prepaid App

I have tried many other carriers that had a delegated app for their prepaid customers. I would love to see AT&T do the same or just incorporate their prepaid customer's in the app that already exists. How difficult would it be to incorporate everyone in the same app? Thanks in advance

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ATT WiFi calling - International roaming

Hello everyone, I want to find out if I will be charged for incoming calls on ATT Wifi Calling on international roaming. I have an AT&T Prepaid Elite Unlimited plan and I am currently traveling to Republic of Ireland. I have put my phone on airplane mode since I have not bought any internati

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Transfer from prepaid to postpaid

I have been with Att prepaid for almost 7 years and I currently have 2 lines under the family plan and another line that I have had for 7 years I want to transfer those lines to postpaid.

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Help Paying My Payment

I can not log into my account to pay my bill

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Mobile Hotspot usage

My wifi connection on my laptop is monitored and is at 6.94 GB. It is connected to my Hotspot on my AT&T pre-paid cellular phone. Why is AT&T reporting that I've used up my 25 GB of Hotspot data?

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Credit

Can I use the credit I have on my internet account and put it on my prepaid cell bill

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Paid for first month but still says I need to pay

I received a error message saying my payment didn't go through while setting up my prepaid account for the 1st month but I was still charged and it still says I need to make a payment to start service.

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Mobile data didnt renew with plan

When I paid my bill this month I noticed my internet is not working. I checked my account and it still says I've used 15gb of data. I've tried resetting my phone, resetting network setting and it still says I don't have any data. How can this be fixed?

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Rollover on $300 annual plan

Does the full 16Gb rollover or just the first 8Gb on the $300.00 annual plan? The second 8Gb appears to be bonus data so not sure if it rolls over?

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Next phone upgrade

So I turned in my iPhone 12 to upgrade for the 14pro max and I was supposed to mail it in but I wasn’t sure how to get a label so I turned it in a one of the AT&T stores. The stores sent the phone in but for a month they said they didn’t receive my phone yet and was gonna charge me so I filed a

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 • Home Phone

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Sent emails disappeared from my sent folder

My sent emails from 9/14/2020 through 1/7/2023 are suddenly missing from my sent email folder from webmail and my phone app! I have the option selected to save my sent emails in the sent folder.  I know they were all there recently as I do refer back to previously sent emails.  I noticed

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 • Email

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Physical address where AT&T equipment is returned

I need the physical address, I'm filling out a form for USPS to find out where my package is. They want the address. It was not printed on my shipping label I received from AT&T.

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 • Internet

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locked out of bellsouth.com email

I am locked out of email. THe security questions don't accept my answers (think it's been hacked). No option to reset password with email or phone. No help at ATT. Anyone have suggestions? Thanks

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 • Email

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Why send AT&T Serviceman not requested?

I have had AT&T service for many years and loved it. I recently requested to change my TV service and Internet to reduce my monthly bill by removing unnecessary items.  The automated AT&T Customer service system has sent someone to convert me to another type of account with no discuss

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 • Home Phone

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My iPhone 14 stopped getting verification texts

Sometime over the last weekend my iPhone 14 stopped getting verification texts and notifications from my banks. These are things like verifications when trying to log on from an unfamiliar device or messages when I make a charge on my credit card. Some things to note... I have made no changes to

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 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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288

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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