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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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Automated customer service system doesn't recognize payment on prepaid account

I prepaid three months' service yesterday. The payment posted to my prepaid account, is visible when I pull the account up online, and I can make and

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prepaid sim card purchased how do I activate

I purchased a prepaid sim card for AT&T at target.  How do I setup a prepaid account and use this sim card?

 posted 

3 days ago

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Last response by 

3 days ago

Questions

8

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Calls going straight to voicemail

All incoming calls are going straight to voicemail. I have checked all my settings and do not disturb is off.

 posted 

3 days ago

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Last response by 

3 days ago

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8

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Deceptive Tactics

Prior to COVID-19, I was on a $30 per month plan, which was $25 with the auto-pay feature. When AT & T offered the temporary support plan of $15 per m

 posted 

4 days ago

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Last response by 

3 days ago

Questions

30

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Change or Cancel my plan from abroad

I am an AT&T prepaid customer that just travelled abroad and will be outside the US for another few months. I wanted to change my plan to a pay per mi

 posted 

3 days ago

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Last response by 

3 days ago

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7

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Mobile hot spot data usage

Limiting certain phones from using

 posted 

4 days ago

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Last response by 

3 days ago

Questions

12

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Unlock phone request

Changed carriers, number was changed to new carrier and process couldn't finalize because phone was locked. Tried to unlock phone through unlockdevice

 posted 

3 days ago

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Last response by 

3 days ago

Questions

8

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Accepted Solution

Plus account balance

I have an extra $50 account balance. What can I use it for?

 posted 

6 days ago

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Last response by 

3 days ago

Questions

13

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Changing pre-paid number: how much choice?

I plan to change my pre-paid cell number. Whether I go through an AT&T customer service rep or do it myself via the automated voice system, how much c

Questions

5

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Can’t login

For some reason I can’t log into my account to set up a payment. It says that my phone isn’t in the system. My payments are up to date and my next pay

 posted 

4 days ago

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Last response by 

4 days ago

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10

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