
Suspend service
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Tips for managing your AT&T PREPAID account, data usage and payments.
I have the $300 yearly ATT prepaid plan. The prepaid account shows payment is due on June 22nd. Today (1/22) I added six $50 prepaid cards I purchased from a retail store sale. I noticed from the forums that the $50 cards expire in 90 days. However, my prepaid account shows the account balance ex
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ATT stopped the 2$/daily plan, the minimum is 30$/month. As we are not in US, but travel once a year. Can we add 1$ to account every 59 days to keep ATT prepaid number forever?
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I cancelled service on 1/4/19 at 10:30 am ATT continued to bill me each month. Now they wont answer their customer service line. You guys are crooks. You stole over $150 from me. I've been hung up on and put on hold today for close to 2 hours.
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I got a new phone about 6 months ago. Since then sometimes when I leave home I lose service. If I notice I can either reboot the phone or switch to Airplane Mode then back and I am fine - until next time.I have contacted Customer Service at least 30 times (really). They all are very nice and try to
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If I go from the basic $30 Prepaid Plan to the $40 Prepaid Plan that increases my mobile data to 15 GB, how much of that 15 GB am I able to use as a mobile hotspot for my laptop before it gets cut off. It appears under the $30 plan it's 2 gb. And then it's throttled irregardless of network activity.
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I’m trying this again since AT&T won’t talk to me like they said they would: I got a new phone about 6 months ago. Since then sometimes when I leave home I lose service. If I notice I can either reboot the phone or switch to Airplane Mode then back and I am fine - until next time.I have conta
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Customer service has been unable to assist in unlocking this AT&T flip phone. They want me to call the manufacturer in China for assistance. The phone was bought through AT&T and therefore they should carry this responsibility. Can anyone help?
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I gave someone my phone that was used on a prepaid account for years. The phone is a phone purchased many years ago, and there is no balance or installments due. There were no issues while using it when I had it. When the new person tries to put their sim card in it says the phone is lo
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I am ready to purchase a monthly prepaid plan and DID NOT choose the AutoPay option. Yet when I read the notice next to the check box for "I have read and agree to the AT&T Consumer Service Agreement", it says "service will auto-renew monthly until canceled". Why? I thought prepaid meant that I
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Several people have tried to email me and receive messages saying it's "blocked". Please assist. Thanks you!
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Hi good evening i have some request🙏 can i request for device unlock my device is lock and i tried to unlock it but it’s not working it says have payment balance issue but i buy my phone second hand and i don’t know what im gonna do to this iphone i have to use this for my class please help😩 Imei
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I know how to beat the edit.cant blocked me lol (Edited per community guidelines) (Edited per community guidelines) Fu cK .BiT Ch .not cool .
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I was just told by a chat agent there is nothing they can do to reset my password for the email I’ve had for 10 or 13 years (I lost count). This is absolute insanity. I just switched over to AT&T. Originally when I set up my phone plan and switch off of my parents’ plan, I provided the
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Hi, I need the ability to select a different carrier on the ESIM for my iPad Air 4th gen as it's currently requiring me to sign into AT&T when I go to change it. The device is paid off and is not currently tied to any AT&T number. Please let me know what information you need. Thank
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I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.
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See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?
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I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa
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I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB. I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub
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Hello, First time posting to a forum, so thanks in advance for any info. I have a iPhone 12 pro that has 8 more installments (AT&T) until fully paid and able to be unlocked. It has a physical SIM card. My question is if I convert my physical SIM to an eSIM, would I be
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