Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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$300 plan $50 prepaid cards

I have the $300 yearly ATT prepaid plan. The prepaid account shows payment is due on June 22nd. Today (1/22) I added six $50 prepaid cards I purchased from a retail store sale. I noticed from the forums that the $50 cards expire in 90 days. However, my prepaid account shows the account balance ex

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Can we add 1$ to account every 59 days to keep ATT prepaid number forever?

ATT stopped the 2$/daily plan, the minimum is 30$/month. As we are not in US, but travel once a year. Can we add 1$ to account every 59 days to keep ATT prepaid number forever?

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ATT intentionally not paying back money they stole

I cancelled service on 1/4/19 at 10:30 am ATT continued to bill me each month. Now they wont answer their customer service line. You guys are crooks. You stole over $150 from me. I've been hung up on and put on hold today for close to 2 hours.

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768

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"New" PrePaid Phone Loses Connectivity When Traveling

I got a new phone about 6 months ago. Since then sometimes when I leave home I lose service. If I notice I can either reboot the phone or switch to Airplane Mode then back and I am fine - until next time.I have contacted Customer Service at least 30 times (really). They all are very nice and try to

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Mobile Hotspot data

If I go from the basic $30 Prepaid Plan to the $40 Prepaid Plan that increases my mobile data to 15 GB, how much of that 15 GB am I able to use as a mobile hotspot for my laptop before it gets cut off. It appears under the $30 plan it's 2 gb. And then it's throttled irregardless of network activity.

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New phone loses signal when switching towers

I’m trying this again since AT&T won’t talk to me like they said they would: I got a new phone about 6 months ago. Since then sometimes when I leave home I lose service. If I notice I can either reboot the phone or switch to Airplane Mode then back and I am fine - until next time.I have conta

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Unlock AT&T U102AA (Tinno) Flip phone

Customer service has been unable to assist in unlocking this AT&T flip phone. They want me to call the manufacturer in China for assistance. The phone was bought through AT&T and therefore they should carry this responsibility. Can anyone help?

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Sim Lock

I gave someone my phone that was used on a prepaid account for years. The phone is a phone purchased many years ago, and there is no balance or installments due.  There were no issues while using it when I had it.  When the new person tries to put their sim card in it says the phone is lo

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Paying

I cant reech the page to pay and activate my new phone

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Monthly prepaid plan "service will auto-renew", but I didn't choose AutoPay...??

I am ready to purchase a monthly prepaid plan and DID NOT choose the AutoPay option. Yet when I read the notice next to the check box for "I have read and agree to the AT&T Consumer Service Agreement", it says "service will auto-renew monthly until canceled". Why? I thought prepaid meant that I

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Emails are blocked from people who try to email me

Several people have tried to email me and receive messages saying it's "blocked". Please assist. Thanks you!

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 • Email

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Lock sim

Hi good evening i have some request🙏 can i request for device unlock my device is lock and i tried to unlock it but it’s not working it says have payment balance issue but i buy my phone second hand and i don’t know what im gonna do to this iphone i have to use this for my class please help😩 Imei

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 • Wireless

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(Edited per community guidelines) (Edited per community guidelines) wow fix this please

I know how to beat the edit.cant blocked me lol (Edited per community guidelines) (Edited per community guidelines) Fu cK .BiT Ch .not cool .

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 • Clubhouse

8

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Password Insanity

I was just told by a chat agent there is nothing they can do to reset my password for the email I’ve had for 10 or 13 years (I lost count). This is absolute insanity.  I just switched over to AT&T. Originally when I set up my phone plan and switch off of my parents’ plan, I provided the

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 • Email

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IPv6

Is it worth enabling IPv6 on your router?

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 • Internet

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Request for Carrier Reveal/Visibility on Ipad

Hi, I need the ability to select a different carrier on the ESIM for my iPad Air 4th gen as it's currently requiring me to sign into AT&T when I go to change it. The device is paid off and is not currently tied to any AT&T number. Please let me know what information you need. Thank

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 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

630

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

253

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

177

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eSIM and using an international SIM in a locked phone

Hello, First time posting to a forum, so thanks in advance for any info.   I have a iPhone 12 pro that has 8 more installments (AT&T) until fully paid and able to be unlocked.  It has a physical SIM card.  My question is if I convert my physical SIM to an eSIM, would I be

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 • Wireless

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