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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

6.5K

(6438)

Accepted Solution

Official Solution

Account number and pin on a prepaid account

I want to transfer my ATT prepaid to Tmobile and I need my prepaid account number (not the phone number) and the pin for such an account. Where can I find these 2 items since Tmobile requires them.  I logged in to my ATT prepaid account and asked me my phone number and password and able to get

Questions

117

2

0

text message fails

get billed for text message but no message is displayed

Questions

43

10

0

Current ATT Prepaid Customer, cannot make calls on phone

I am a current ATT Prepaid customer on the EBB plan. I bought a new device due to the 5G rollout, but it could not be activated and has to be returned. My old device and old SIM card cannot make phone calls and I do not have access to another phone. The new SIM card does not work to make phone calls

Questions

622

12

Prepaid service

I need to hook up my prepaid sim on my iPhone

Questions

33

2

0

Accepted Solution

Official Solution

No voice calls on Phone

I cannot make phone calls including 611, but my data and texting still work. I got caught up in the 3G sunset but have gotten a new phone that is supposed to be compatible and changed the IMEI online and it worked fine for a couple days, but as of this evening, no voice calls.

Questions

47

5

0

Navy prepaid calling card

Trying to refill my prepaid card for my sailor aboard the Lincoln and get an error message that it can not be processed. I have cleared my cookies and history, verified my payment information as accurate and still get the message.  It will not even let me purchase a new one.  I am on seve

Questions

18

1

0

Billing

My phone is currently out of minutes but when I call to add a refill it only gives me the option to use bridge pay. What if I don't want to use that again now?

Questions

52

4

0

Unlock phone request - says information is invalid

I need to unlock my phone because I'll be traveling to Europe and would like to get a local SIM card there temporarily. I own the phone and have had a prepaid plan ($30 one) for more than a year. When going to the website to unlock the device, it asks to enter the phone number, then the name and

Questions

20

1

0

Not using cell but data being used

I rarely use cell for anything but texting and occasional calls, but in 3 weeks I have used 1.7 Gb data - what's happening?

Questions

32

2

0

I can't see my account info

Every time I click on the Account Info section under the Profile & Settings menu of myattPREPAID, an error shows up, where I can't see any of my information. I've always had problems with AT&T online/support, but now I can't even see my own information? I need help. I need this situation to

Questions

18

1

0

Accepted Solution

Official Solution

Change my number to my other number

I want to see if I can get my old number back

Questions

39

2

0

Have no data. asks me to sign in to network.

I activated prepaid yesterday and the talking and texting works fine but the data doesn't. It just keeps asking me to sign into network and when I do it still isn't working.

Questions

25

1

0

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