
Account & Usage
Tips for managing your AT&T PREPAID account, data usage and payments.
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Account number and pin on a prepaid account
I want to transfer my ATT prepaid to Tmobile and I need my prepaid account number (not the phone number) and the pin for such an account. Where can I find these 2 items since Tmobile requires them. I logged in to my ATT prepaid account and asked me my phone number and password and able to get
Questions
117
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Current ATT Prepaid Customer, cannot make calls on phone
I am a current ATT Prepaid customer on the EBB plan. I bought a new device due to the 5G rollout, but it could not be activated and has to be returned. My old device and old SIM card cannot make phone calls and I do not have access to another phone. The new SIM card does not work to make phone calls
Questions
622
12
Accepted Solution
Official Solution
No voice calls on Phone
I cannot make phone calls including 611, but my data and texting still work. I got caught up in the 3G sunset but have gotten a new phone that is supposed to be compatible and changed the IMEI online and it worked fine for a couple days, but as of this evening, no voice calls.
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47
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Navy prepaid calling card
Trying to refill my prepaid card for my sailor aboard the Lincoln and get an error message that it can not be processed. I have cleared my cookies and history, verified my payment information as accurate and still get the message. It will not even let me purchase a new one. I am on seve
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18
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Billing
My phone is currently out of minutes but when I call to add a refill it only gives me the option to use bridge pay. What if I don't want to use that again now?
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52
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Unlock phone request - says information is invalid
I need to unlock my phone because I'll be traveling to Europe and would like to get a local SIM card there temporarily. I own the phone and have had a prepaid plan ($30 one) for more than a year. When going to the website to unlock the device, it asks to enter the phone number, then the name and
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20
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Not using cell but data being used
I rarely use cell for anything but texting and occasional calls, but in 3 weeks I have used 1.7 Gb data - what's happening?
Questions
32
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I can't see my account info
Every time I click on the Account Info section under the Profile & Settings menu of myattPREPAID, an error shows up, where I can't see any of my information. I've always had problems with AT&T online/support, but now I can't even see my own information? I need help. I need this situation to
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18
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Accepted Solution
Official Solution
Change my number to my other number
I want to see if I can get my old number back
Questions
39
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Have no data. asks me to sign in to network.
I activated prepaid yesterday and the talking and texting works fine but the data doesn't. It just keeps asking me to sign into network and when I do it still isn't working.
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25
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