Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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Data not renewing

I bought the 8gb standard/8 gb bonus prepaid plan. I have used the first 8gb of data and now my account has slowed and says I am out of high speed data, but I should have another 8 bonus gb. How do I access this?

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Activation Problem

I too received the following message when I tried to make a call. You've reached this message because there was a problem with your activation , please return to your place of purchase . I purchased my phones for my daughters from Target online. I also activated the phones and was giving a number af

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74

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Visual Voicemail Error 9999

I switched to AT&T a few months ago and bought a Samsung A32 5G, and I'm pretty sure Visual Voicmail worked at first. For the past few weeks, though, Visual Voicmmail hasn't worked and when I try the refresh menu option, I get a message saying "Something went wrong. Please contact customer servi

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Data usage and service refill

My data ran out, and I added 40 dollars to my account earlier than the bill due date, it says $0.00 due, but I still have no data. How can I refill my data without paying extra money?

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My husband is in prison I have a account with you he has set up without permission I don't know what to do

My husband is in prison for assault on me, I cannot retrieve voicemail from my phone number, my call backups says I have missed hundreds of calls but won't the numbers are not listed I have over 70 voicemail message s but when I try to retrieve them I only have 4 I also have a voicemail message I le

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Log-in

I'm currently outside of the U.S. trying to log in to my account, but it won't let me. Is it blocked for folks outside of the U.S. or is there something else going on?

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my prepaid card balance is gone but payment is still due

I've added a $30 prepaid card to my account,saw the balance there for a few minutes but now it's gone and my payment is still due. When I try to use the pin again it says that the card is in use or expired. How is this company still in business? In Europe this thing is so easy.

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ATT prepaid SIM card lost

I lost my ATT prepaid sim card while travelling internationally.. Now when O am back to the US, I am not sure how can I get the reacement SIM card for the sams number and get it reinstated.. I locked out from prepaid account as well sue to several login attempts.

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ATT account suspended

Why is my ATT cellular suspended, I haven’t had any payment issues and it doesn’t give me a reason why.

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70

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During set up entered the prepaid card and it did not apply to balance

Entered the card pin number during the payment section but it did not apply the cards balance to the account. Now it says that the card is in use or expired? How do I get the money applied to the account.

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Sent emails disappeared from my sent folder

My sent emails from 9/14/2020 through 1/7/2023 are suddenly missing from my sent email folder from webmail and my phone app! I have the option selected to save my sent emails in the sent folder.  I know they were all there recently as I do refer back to previously sent emails.  I noticed

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 • Email

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Physical address where AT&T equipment is returned

I need the physical address, I'm filling out a form for USPS to find out where my package is. They want the address. It was not printed on my shipping label I received from AT&T.

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 • Internet

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Want to move from 6S to 13 on prepaid acct

Want to buy an iPhone 13 from Apple, then move everything over from the 6S. (And rejoin the 21st century.) How do I proceed? TIA!!

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 • Wireless

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Receipt of potential scam call said to be ATT Support,

I have received a suspicious phone call wanting me to enter a Customer ID on my computer to see who is attempting to use my att.net account to access porn sites and potentially making purchases under my name. The phone number involved is 509-776-6014 and is supposed to be located in Portland, Oregon

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 • Internet

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$45/mo for life pricing on AT&T Fiber apparently means until AT&T feels like changing it on you

We moved into our home in 2016. Shortly after AT&T expanded their fiber network into our area with an exciting promotion of $45/mo for life if we signed up right then with them. Sounded like an excellent deal so we did. We have been in our home for over 6 years and the price has been increased o

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 • Internet

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locked out of bellsouth.com email

I am locked out of email. THe security questions don't accept my answers (think it's been hacked). No option to reset password with email or phone. No help at ATT. Anyone have suggestions? Thanks

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 • Email

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

9.8K

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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284

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

274

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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