Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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How do I locate my account number

I need my account number. How do I locate it?

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519

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Dont know my phone number

I cant activate my phone because I dont know the number.

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Wil the AT&T prepaid Esim work in my European Iphone 14 pro max (unlocked)?

I have a European Iphone 14 pro max and a dutch fysical SIM. Because I live half in the US I need a US Esim. Wil it work in my European (unlocked) Iphone? Verizon does not work because it use CDMA they told me. How is it with AT&T?

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70

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What’s my account number

Unlock my Device with this carrier

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39

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I want to stop VESTA AT&T Prepaid

Hello, I want to stop AT&T charging my credit card. I checked my credit card account and found the VESTA AT&T Prepaid charge from June. I do not know my account of AT&T prepaid account because I never use it. I call AT&T customer service & go to AT&T shop but nobody helps

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36

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Finding wireless accounts by my debit card

Can I find my accounts by using my debit card numbers?

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32

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Swapped to Multi-Line and you cut off my phone.

I had two phones, one for me and one for my girl. Both numbers had 10 days left until the current plan we already paid for was set to expire. You were supposed to either let it run out and we would just pay our new amount in 10 days or you could have credited us for the 20 days, and charged us a pro

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44

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VESTA AT&T PREPAID

I just had two charges to my bank account regarding Vesta. I don't have a Vesta prepaid, nor do I have an account with AT&T. How did this happen? Please refund ASAP.

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19K

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My account number

I need my account number

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75

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Get account number or transfer PIN

I need my account number or transfer PIN number from a prepaid phone.

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149

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(117)
Government phone sim card

I bought the prepaid phone outright. Tried using my sim frommy old phone for my new phone and it won't work! Please help!

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 • Wireless

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Lost with Error Code 775 during Icy Memphis Weather

Good evening DirectTV community,    Our television has been out starting at 5 am this morning since freezing rain has hit the Memphis area. Usually when we have weather like this, there may be a little disruption(tv programming going in and out for an hour) but it does not last all day. I

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 • TV

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DSL Router

I need to replace my DSL router. Our is very old. I have to order it from AT&T's website but the website is out of stock. I can't find one at the large retailers. Netgear said a 7000 or 7550 would work. Like I said, can't find one. I struggle believing AT&T would turn their back on all of

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 • Internet

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Remote will not turn tuner

We have a new ATT S-30 remote to replace a defective S-30. Our old remote was programmed to turn the tv, cable box and tuner off at the same time with the power button on the remote.  The new remote turns off the tv and cable box but not the tuner.  I have to manually turn off the tuner.&

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 • TV

5

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Wireless account access

Customer Service, chat and in store can't help so far... I got a new IPad with wireless service through Costco. They set up a temporary pass code to access my account. (No idea what it is) I tried to reset it, but the AT&T site wants to text you a temporary code....yeah, how when it's an I

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 • Wireless

7

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Dsl is terrible and slow

I have called at least 8 times in the past month to get this fixed.....but now there is an unexplained "outage". I already pay $60 for 6 speed...now I pay for a blinking service light. I really wish there was another provider in my area

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 • Internet

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

10.2K

117

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

1.5K

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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294

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

275

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

258

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