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Account Features

Account Features

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How does vacation mode work for people who try to call me

I am planning to be away for a few months and leave my phone on vacation mode. However, I don’t want everyone who attempts to call me to know that I’m out of the country. What happens when someone attempts to call me? Are they notified that my phone is on vacation mode or disconnected? What is the e

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International day pass vs international pay per use?

Post-paid, resident of US, what.is the difference between international day pass and international pay per use? Do I need both? Seems like international day pass should be all I need? Thanks for the advice. Heading to Japan, btw.

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How can I file a complaint with AT&T, NOT a dispute a customer service complaint.

Someone please tell me how to get out of the endless "Contact Us" loop and tell me how to file a complaint with AT&T in regards to customer service. I have spent 13 hours on the phone, been sold a tablet and 2 lines I don't need and now they try to sell me another tablet and install fiber inter

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287

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What is the difference between AT&T turbo and AT&T turbo (SM)? Or mainly what does the (SM) mean?

What is the difference between AT&T turbo and AT&T turbo (SM)? Or mainly what does the (SM) mean? I'm thinking about adding this add-on to my plan but don't know the difference.

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31

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Unable to unlock phone

Tried AT&T's unlock phone form online and it said "We can't unlock your device today.? You've tried to unlock this device too many times. Wait 30 days and then submit a new request." I tried it once!

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Incredible Billing Error - ATT claims $755 services delivered 1/17/2020 to 03/17/2020

On 1/17/2020 a David A. from "ATTREADYTOGO" installed a dual band ATT wireless Internet modem Model IFWA-40, and ported my previous residential phone number to VoIP. ON 12/22/2019 I lost all four copper wire service (Residential home phone and U-Verse) which on 12/23/2019 first of four ATT TechSvc v

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AT&T Business Unlimited Standard hotspot in Mexico/ Canada?

I know these plans have unlimited talk, text and data in Mexico and Canada, but what about hotspot?

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Bad customer service

I went in the the att store in Union nj on morris ave. Just to pay my bill. The rep ask if he can check my bill make sure I’m getting all discount. I said ok and then he tell me my bill can be lower by $15.00. Never ask me to add a new line nor did he tell me he added a new line. So now I have a 7th

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31

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International travel - Is this the best way?

Attention: International Day Pass prices are changing. Starting May 14, you'll pay $12/day for one line and $6/day for each additional line used on the same day. Hello- I have the International Day Pass feature enabled. However, I am a cheapskate and don’t even want to spend the $10/day

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MAX included in my plan does not work and I get an error Unable to Verify Subscription

I have a Grandfathered Unlimited ATT plan that has MAX included in it and I was able to use it until recently when I started to receive an error 'Unable to Verify Subscription'. Please look into this and help me get my access back.

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Business phone numbers show up as "Los Angeles, CA" or "Spam risk" on AT&T Wireless but not on landlines.

Our Business phone numbers have a CNAM which shows up on landlines but not AT&T wireless. Some of our numbers show up with "Los Angeles, CA" and some show up as "Spam risk". How can I fix this to show our CNAM? 

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International travel - Is this the best way?

Attention: International Day Pass prices are changing. Starting May 14, you'll pay $12/day for one line and $6/day for each additional line used on the same day. Hello- I have the International Day Pass feature enabled. However, I am a cheapskate and don’t even want to spend the $10/day

Questions

136

5

0

Accepted Solution

What is the difference between AT&T turbo and AT&T turbo (SM)? Or mainly what does the (SM) mean?

What is the difference between AT&T turbo and AT&T turbo (SM)? Or mainly what does the (SM) mean? I'm thinking about adding this add-on to my plan but don't know the difference.

Questions

31

6

0

Accepted Solution

Unable to unlock phone

Tried AT&T's unlock phone form online and it said "We can't unlock your device today.? You've tried to unlock this device too many times. Wait 30 days and then submit a new request." I tried it once!

Questions

29

4

0

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