Account Features

Account Features

Learn about all the account features available to you!

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Removing 4th line

We were sold the 4 lines available deal 1 1/2 years ago; thought it meant that was available, not that we’d pay for unused lines. Now I see we’ve been paying over $60/mo for an unused line. How do I get that $$ refunded?

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Will adding an additional name to my postpaid plan work for third party credit providers as verification of identity when they send a OTP?

I got a credit card through chase and they want to send me a OTP code to verify my identity but they say it doesn't allow them to send it to my number. If I'm added to a postpaid plan will it allow the code to be sent since my name will be on the account?

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Unable to unlock phone that's been paid off for months

My phone installment plan was paid off in june of 2021. I have been unsuccessful in unlocking per the app request and from 800 number att support. My last attempt was expedited to att customer care with my issue and I immediately got an email back stating my installment plan had not been paid off. T

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How to block outgoing international calls

I need to block outgoing international calls on my father phone. How do I do that? I found an instruction on the website but it is too old.

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Is is this a Valid ATT & Wireless sales no?

I went to following website to check at&T number https://www.attwirelessonline.com/   and made a call at 1 855 930 4932 to check on a new plan. The representative asked my address, and phone number to reach back, and also asked for social security number, i did no provide my social secur

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Unlock AT&T phone

AT&T sent me a new phone when my 3G phone was no longer supported. I want to switch to consumer cellular. This new phone has not been activated. Can it be unlocked without being activated?

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What plan can I get to use my AT&T phone while I am live in London permanently?

I live in London. I keep a US phone for my trips back there. $10 a day on London is too expensive. I want access to it anytime. What sort of plan is there for me to use my US phone while I'm in Europe?

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Desired Phone Number Not in List

Hi, I see that it's now possible to choose a phone number as a Wireless customer by going to "manage add-ons" under the particular device and choosing the change phone number. There's an interface to find/choose a phone number. The number I am interested in is not available right now, though I

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Numbersync

If I unlock my phone will numbersync still work with my watch?

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iPhone double click not working.

I have a problem with my wallet. Cannot download any money or pay for games. I tried to use another card… didn’t work…. Deleted card…. Put back and still couldn’t get it to. I want to get IPhone Care Plus for theft, loss, and damage….plz send a link where I can order the Care plus package. Thanks!

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Unlock phone

My good friend died of illness, and we have now returned home. However, the phone purchased from the Att operator is no longer usable. There are SIM card restrictions. My friend recorded a video on his mobile phone for his mother to watch before he died. I hope you can help me untie it. I'm in a hur

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Account number

​need the last four of the account number for the phone number (Edited as per community guidelines)

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Major increase in latency in couple years of Fixed Wireless

I've been experiencing major jumps in ms in gaming latency. In the beginning, latency was great around 40-60ms using Ethernet with only one single connection (my PC). I am now averaging 100+ ms in latency and spikes hitting 300+ ms. Could any tech support me with this and maybe help me out with trac

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Package not delivered

Says it was delivered but it hasn’t been delivered I haven’t received anything and I’d like to know if I can get a replacement or a refund because this is absolutely ridiculous no one from customer support has helped I either get placed on hold for 30/45 minutes or hung up on I need answers

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My power is out, an AT&T technician is coming over tomorrow morning to install an internet 50 upgrade, and I cannot reschedule

The power in my area is currently out and supposedly won't be back up until 6PM tomorrow, so I tried rescheduling the appointment through AT&T's website but this bizarre glitch keeps occurring where as soon as you load up the page where you reschedule the appointment, the little section where

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Can I remove my cell phone from the blacklist?

I bought a used phone and it had a black list. I want to know if you can remove the blacklist without being the original owner.

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Unlock

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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