Account Features

Account Features

Learn about all the account features available to you!

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Blocking “Unknown” numbers

Is it possible to use ActiveArmor or account settings to reject any incoming call which does not have an ID? I don’t want to give AT&T my contact list, just block any call which has ID disabled.

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611 is in Spanish

The default language is Spanish when I call 611. How do I change it to English ?

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Ballys sports

Hi what channel is ballys sports? I specifically asked the sales guys about this channel only. And now its not even one of my channels

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解锁

申请解锁申请

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Someone else's name shows up on my caller ID - no one else is associated with my account and customer support can't help

I called a co-worker (so this is professionally embarrassing) and they told me that they didn't pick up because [someone else's name] showed up on their caller ID. I have AT&T service and they have T-Mobile service. No one else is associated with my account. I don't share a bill, share a lin

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Unlimited Premium vs Unlimited Elite

I believe just a few days ago, AT&T quietly introduced a "new" plan, Unlimited Premium. The Premium and Elite are same including pricing, except Premium has 50 Gb of hotspot comparing to 40 Gb for Elite. Premium will do away the HBOMax streaming. I think the intention is to phase out the Elite p

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Att service and phone

​I have a galaxy a13 and my wife has a galaxy s22. I noticed that when she calls her name is actually backwards so that our last name is first but mine is fine and looking into my account online it clearly states name to be displayed is correctly in there. And on my phone the active armor will not a

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International call with wifi calling

​I will stay in Korea for a month. Can I receive the call from the US if wifi calling is turned on and I am in the area where wifi is available? If so, is there any extra cost? If not, what is the best option to get the call from the US for a month while I am in Korea? I need to receive calls and te

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How can I re-sign up for AT&T and direct bill pay?

Lost ID and password

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Coverage in the Carribean

We are taking a cruise and I am wanting to figure out if my plan includes any text and/or data in the ports we are going to. We will be in AMBER COVE, DOMINICAN REPUBLIC, ST. THOMAS, VIRGIN ISLANDS, ST. JOHN'S, ANTIGUA, PHILIPSBURG, ST. MAARTEN, NETHERLAND ANTILLES, SAN JUAN, Puerto Rico, and GREAT

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AT&T Electrical transformer boxes?

Could anyone please confirm if these gray "boxes" on the pictures, (located behind an AT&T building in downtown Des Plaines, IL) are in fact electrical transormer boxes? I am considering moving into a building that is 50 meters away and I am concerned about the proximity in terms of EMF exposure

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Retro line

I'm being billed for a "retro" line on my account for $50. What is this?  There is no activity on that line at all.

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Horrible they are All around awful service.

I would love to be able to put one particular date, but when you have to call every month several times it gets really old. I fell  for a promotion in SamsClub, which I will always regret , and I switched from T-Mobile and they were amazing. I never had a problem with them but I admit it I was

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Security Exceptions

I need to access a site I use for work and it is being blocked. I have looked at every Q&A here where other people had similar problems.  I have yet to find a solution.  I see the security exceptions in the AT&T smart home app, but it has no button to add sites to it.  I've t

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Change the name in the sbcglobal.net email address

Is it possible to change the name contained at the beginning of an sbcglobal.net address? For example: Change [email scrubbed] to [email scrubbed].

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Text/call log

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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