Account Features

Account Features

Learn about all the account features available to you!

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International Day Pass

Do you need to add international day pass every time you leave the country or will it auto start when you are out of the country? When I tried to add to my line, it said it is not available for that device. I have used it in the past, is that why I am getting that message?

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Caller ID name on ATT Premier

How do I change the name which displays on Caller ID using ATT Premier? I can change each user's name, but it still shows the company name on caller ID.  Needs to show the user's name, not the company name.

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Why does At&T (Edited per community guidelines) so bad!

Because their service is so bad I finally decided to switch my cake and wifi. after years of horrible service. anoe I go to pay my annual car wifi bill and it show my name and account and amount aon paid last year and then says can’t find my account. Why does At@at continually get it wrong and (Edit

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Unable to unlock phone that's been paid off for months

My phone installment plan was paid off in june of 2021. I have been unsuccessful in unlocking per the app request and from 800 number att support. My last attempt was expedited to att customer care with my issue and I immediately got an email back stating my installment plan had not been paid off. T

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Account Passcode Problems

OMG here it go almost a hour ago that I sent this message to yall and nobody wanna take the time to respond to me as I just got this new Samsung Galaxy S22 Ultra phone through yall yesterday as I picked it up form a retailer that does AT&T inside the store, yall act like yall do not want me as a

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Att secure family + companion app, VPN issues, cant get it to work.

Pairing seemed fine, as soon as a VPN was enabled on my daughters phone all internet usage seized to exist, even when wifi enabled or disabled, and VPN Active, nothing loads, websites, apps, anything. I've tried reinstalling everything a few times

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Insurance

How do I acquire phone insurance if the phone has been on our plan for more than 30 days

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Account history

More than 30 days info

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Why was my plan changed without my permission?

I used to have the Unlimited Elite plan with HBO Max. AT&T changed my plan to the new Unlimited Premium without HBO. The representative said the Elite plan is no longer available, but couldn't say why I was changed. Shouldn't I have been grandfathered in and still keep my HBO Max?

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Whoops! something went wrong. (BEYOND FRUSTRATED)

Trying to sign up for secure family app and keep getting this error message. I read through and it looks like a LOT of people have had this same issue. My phone and everything is up to date. I have an iPhone 12

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Where is the Fraud Department located

I need to send a letter to the Fraud Department, and cannot find an address. There must be an office somewhere.

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Network lock request

Why does it always show that he has encountered technical problems when I meet the unlocking conditions?

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Phone not registered on a network

I don't know what happened I guess since sometime today its been like this. Can't make calls or texts, even while connected to wifi, says my phone isn't connected to a network. Please help

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NAT type

I have a ps5 and I try to play elden ring online with my phone’s mobile hotspot. It won’t let me play online since the NAT type for my mobile hotspot is Type 3, which is a strict setting. I was wondering if there is any way I can change the NAT type for my mobile hotspot?

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Lying lying and more lying

Phone said SOS on Monday, went in on Tuesday to get a esim because I’ve dealt with my parents phone with the same issue and that’s the only thing that fixes it. When I went in and asked for a esim the person working there tells me “we’re out of esims and we can’t help you with that right now”. Which

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Cellular data never works right

Every other week or so. It says I have LTE but I can’t use my data. I’ve reset my phone countless times, done a soft reset, and I’ve even asked at an AT&T store and they all say it should be working fine. This happens every month or so and it’s like I’m paying for unlimited everything but not ge

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Can’t access my sbcglobal email

Hello I’m not able to log into my sbcglobal email and really need to log into for to reset a password on an app!!

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174

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Missing $250.00 card

For NEW service I was supposed to get a $250.00 card. Get the run around every time I call about it. Now they say I need a bill from another provider and a ETF fee to get the $250.00. Who else has been deceived like this?

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International Calling

What is the difference between AT&T International Day Pass($10/day) and AT&T International Calling Package ($15/mo.)? Which one is the cheapest to use? If I am using my phone daily(calls, text etc.) it would seem AT&T International Calling Package is the better deal? I have AT&T Int

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Text message

My new secret guy put me on his AT&T account he keeps making comments about seeing my text messages. Can he read all my text messages

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Att.net email

If I cancel my att home internet can I keep my att.net email?

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