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Account Features

Account Features

Learn about all the account features available to you!

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Cloud

I'm not sure where to find this it says my plan comes with one

Questions

26

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Change plan

If I change my plan would my number also be change?

Questions

23

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AT&T Active Armor Unable to Authenticate

I've tried every troubleshooting recommendation I've found online and in forums... and yes, the app is up-to-date. Anyone actually have success authenticating Active Armor to be able to use it? If so, please share the secret(s) of your success. I've been trying for months - I eventually had to give

Questions

86

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Insurance

Does anyone have insurance that's not asurion

Questions

59

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service agreement

Got a postcard about the updating of terms. Whats the short version. Not willing to read 48 pages

Questions

22

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SPAM Risk and Telemarketing Calls inbound

What do people do to ward off SPAM Risk and telemarketing calls that are non-stop?? Yes, have downloaded and installed AT&T ActiveArmor app on my iPhone. Active and using.  Calls still come and upon login to the AT&T site, it does not show any service, link, or referral how to ma

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23

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AT&T call protect not blocking any calls, using 80% of battery power

Call protect is not working, it lists calls as blocked, but that's only if I hang up on the caller. Additionally, it is responsible for 80% of my battery consumption. Sounds like there is a serious security issue.

Questions

82

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Why doesn’t my iPhone Active Armor Advanced carry over to my non cellular iPad?

I have the Unlimited Elite plan for my iPhone, which comes with Active Armor Advanced. Why doesn’t that carryover to my non cellular iPad? I tried it, and it’s going to make me pay to upgrade for advanced.

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26

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ATT.Com Redesign!

Hello AT&T Customers!   As many of you have noticed, att.com has undergone some changes to improve the customer experience!   We’re excited for the changes, and hope you are too; keep reading for a behind the scenes look into our enhanced site!

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573

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WiFi Calling only while abroad

I have a Galaxy S21 that supports both eSIM and regular SIM, and I have already enable WiFi calling. I'm traveling abroad, and will use one of the SIM slots for a local number, but I'd like to be contactable on my U.S. number at the same time, and will leave my AT&T SIM in the phone; however, I

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Customer Service

When shopping for internet I wanted I wanted to make my home internet package was deleivered to the correct location. I spoke in the chat with an agent and specified many times I wanted my package shipped to a specific address and lord beholds she somehow ships it to the address I specified not to.

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 • Internet

3

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Upgrade Reversal

Hello! I purchased an iPad Pro via the website on 11/21 using my upgrade. Within 30 mins of ordering, I cancelled it due and now as of today, it still has not been reversed. I am trying to actually do the purchase now and it is only allowing me to pay full price. I have spoke with various people

Questions

 • Wireless

7

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Restricted calls (phone numbers)

Calls from a county jail goes directly to voicemail. Does not ring on my end. How do I stop this?

Questions

 • Wireless

6

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Email read confirmation

Is the email read/delivered confirmation still available? I can't seem to find information about it anywhere.

Questions

 • Email

5

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Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

Questions

 • Email

7

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Window 10

Since a month approximately window 10 has become incompatible with my account at.net. What are the solutions without downloading window 11?

Questions

 • Email

7

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Trending Accepted Solutions

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

Questions

 • Email

1.7K

25

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

1.1K

8

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

483

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Accepted Solution

Official Solution

Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

Questions

 • Email

351

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att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

Questions

 • Email

340

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