Account Features

Account Features

Learn about all the account features available to you!

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Can I order an accessory on an installment plan?

I am wanting to get an accessory on an installment plan but the item either isn't carried in store, or none of the stores in my area have it in stock. Is there a way to either have it ordered and then purchase it on installment when at the store, or buy it online and get it on installments?

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S22 Ultra large software updates fail download

Large updates such as Android 13 and the latest release approx 890mb start download and after extended period with less than 50% downloaded receive Download Interrupted. No Update Available Check in 24 hours. This repeats over & over. I had to open a support issue to get Android 13 to download.

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HBO Max does not recognize my AT&T privileges

Followed the steps repeatedly: login to HBO Max with AT&T as provider, enter AT&T credentials. Bounced back to login every time on multiple devices and multiple re-installations. Checked my plan, it’s Unlimited Plus Multi Line. Totally stuck and hoping the support doesn’t reply suggesting a

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AT&T Secure Family Companion won't install

I have secure family app on my phone. I have installed secure family companion app and paired 2 of my children's phones with my phone. My 3rd child's phone will almost install the companion app but ultimately it says "Can't install AT&T Secure Family Companion" I have followed all of the common ways

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My wireless plan was changed without my knowledge

I had the wireless Elite plan that came with HBO Max. I was having issues with my mobile hotspot so after 2 calls to customer service, they told me to go into the store to have it fixed.  While in the store the employee must have changed my plan without me knowing and wasn't able to put it bac

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Garbled Voicemails

Frequently voicemails will be garbled or so electronically full of noise that they are not understandable. Is this a common issue with the AT&T network? It does not seem device related. 

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How do get active armor to stop blocking numbers

Some of my contacts are being blocked along with other known numbers

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201

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how do I forward via email a visual voice message

I have an android phone

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191

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SMS messages from email addresses

Can I disable SMS from email addresses?

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ATTHELP, I need help getting the outgoing caller ID on my lines changed to the individual user names.

@ATTHelp I have been trying for weeks to get the outgoing caller ID on my lines changed to the individual user names.  We provide these phones for our team members, however I do not want their calls going to others saying our company names.  Please help me.  The online customer serv

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Need help activating my account

I just made a payment to my account at around 2pm on March 28th it gave me verification as soon as I have done so. Now it's showing that we are inactive even after I already paid I paid 118$ that's with the tax

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iPhone 14 Pro Max Phone Replacement

​My iPhone 14 Pro Max got damaged beyond repair and I fortunately had the option of getting a replacement device sent to me. Well I don’t have phone insurance through AT&T and I don’t plan on ever getting it. I have AppleCare and that’s what I used to purchase a new device. My question is once m

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request unlock wait 30 days

hello, i have 1 iphone 11, i unlocked and now have to wait 30 days, i am living in vietnam, i can't play simcard here, can you help me?

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Restarting my visual voicemail

For some reason, my visual voicemail has been disconnected and all my unanswered came are going to my manual voicemail. I don't like that voicemail, I love the visual voicemail, but I can't figure out why it's off and how to turn it back on and working again. I'm using a Galaxy A13 smartphone. It ha

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Trade in overcharging

I traded my cell phone for 800 dollars and I asked on the day of the exchange if I could wait the 6 months with monthly payments and pay the difference of 300…400 and unlock the cell phone and I was told yes. 6 months later I went there to pay the difference and they asked me 900 something to settl

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Discounts for Mental Health Counselors, psychologists, and social workers

​How come AT&T gives 25% discounts to nurses, doctors, and PAs (folks who all do pretty well) and does not offer anything for Mental Health Counselors and Social Workers (folks who are grossly underpaid)?​

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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410

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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319

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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