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Account Features

Account Features

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International Day Pass - Am I charged for incoming unanswered calls?

Just preparing for an upcoming international trip. I know inbound text messages are free, and I can turn off data roaming to avoid day pass charges, but I'm unclear how it works for incoming calls. If I get a call and I don't answer it (a robocall for instance) does that activate the day pass for t

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Website available for help or not to add a 2nd phone # to a current phone?

What is the best/easiest way of adding a 2nd phone # to my current line on my iPhone 14 Pro Max (yes, this is possible)? I have the hardest time with AT&T customer service and every single time I have to deal with them and would rather avoid them if it’s something I can do on the website.  

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suspended phone line

I suspended my childs phone line can i turn of data use and wifi calling and connections to available networks

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12

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secure family app

ifthey turn of there location can you still track them on the secure family app

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25

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Is HBO Max included with the new unlimited premium plan (or any current plans)?

is HBO max included with the new unlimited premium plan (or any current plans)?

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AT&T Wireless Users Displaying incorrect CNAM for our calls

AT&T Wireless Users Displaying incorrect CNAM for our calls, no issues are found when calling the other carriers and the issue pertains exclusively to AT&T Inbound Caller ID. Numbers are registered, Hiya is deferring to AT&T and I'm not sure what is the process for non AT&T customers

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Hacked Phone – What You Can Do To Protect Your Device by AT&T

Check Out The Tips, Download The App! In today’s day an age, you must keep not only your identity safe, but your devices as well! With AT&T Mobile Security, you can protect your phone from unsafe apps!   AT&T Mobile Security – Download for Android Download for Apple In

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39.1K

12

Att personal cloud

I need to cancle my free trail of the personal cloud before it starts charging my account and I cannot figure out how for the life of me. The texts tell me to go to manage features but there is no manage features on my app.

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Can I use AT&T prepaid phone with a sim that is purchased in another country

I have a AT&T prepaid phone (sku # 6148B) with a sim that is purchased in another country. Please let me know.

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Unable to Authenticate Active Armor - Leaving AT&T - hopefully someone will read this

The background - I've been an AT&T customer since 2007, and its predecessor Cingular, "old" AT&T, SWBell, and GTE Mobilenet since 1997. Since the advent of the smartphone, I had been an Android user, but I switched to iPhone a couple of years ago. Towards the end of being an Android user,

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Can’t connect to hotspot

I am not sure if my plan covers hotspot. How do I find out?

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 • Wireless

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Returned iPhone 12 stolen in transit

I wanted to get a new phone so I went to my local AT&T store for my eligible Next Trade-In. I purchased the iPhone 14 max pro. There were no phones in stock so I had to wait for the new one to get shipped to my home. I was informed to hold onto my current phone until the new one came in. Onc

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 • Wireless

4

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Cel-fi go x cellular booster for internet only

Hello, I live in a very rural area and I was wanting to use 4g/5g for internet/data only. I installed a Cel-Fi GO X | Cell Phone Signal Booster | 1 Panel Antenna/Long Ranger Bundle Kit - All Accessories Included | Multi-Carrier Support with Carrier Switching | Up to 100 dB with a  NETGEAR Nig

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 • Wireless

3

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Didn’t not get my trade in credit for 7 months and still waiting for my $800 credit

In April 2022 I purchased an iPhone 13 Pro from @ATT online. I was ordering a new phone because there was an offer that said that I would receive $800 back in monthly statement credits in exchange for me sending AT&T my previous Android OnePlus 9 and moving from T- Mobile to AT&T. This state

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 • Wireless

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Phone number changed

Help! I just joined prepaid, wanted to keep my number but it's changed! help me get my old number back asap please.

Questions

 • Clubhouse

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changing gateway

I got another gateway a BG210, and I want to use it instead of my old gateway. It doesn't want to just switch out. What do I got to do?

Questions

 • Internet

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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 • Wireless

5.4K

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

540

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Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

Questions

 • Email

474

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Set Up Password Recovery Options

I get emails and reminders when having to sign in via browser to Set Up Password Recovery Options. I live outside US and recovery via ATT normal means is impossible since they only accept US phone numbers. Any other way?

Questions

 • Email

455

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