Account Features

Account Features

Learn about all the account features available to you!

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Garbled Voicemails

Frequently voicemails will be garbled or so electronically full of noise that they are not understandable. Is this a common issue with the AT&T network? It does not seem device related. 

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How do get active armor to stop blocking numbers

Some of my contacts are being blocked along with other known numbers

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how do I forward via email a visual voice message

I have an android phone

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SMS messages from email addresses

Can I disable SMS from email addresses?

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ATTHELP, I need help getting the outgoing caller ID on my lines changed to the individual user names.

@ATTHelp I have been trying for weeks to get the outgoing caller ID on my lines changed to the individual user names.  We provide these phones for our team members, however I do not want their calls going to others saying our company names.  Please help me.  The online customer serv

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AT&T Wireless Users Displaying incorrect CNAM for our calls

We are receiving reports that AT&T wireless users are displaying Loretta Lilly instead of Pohlman USA for our CNAM when we call. Please advise how this information can be updated. Thank you, Alicia Hart Pohlman USA

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Lied to

Var, a manager at the store I used in wyoming, assured me with the promotion I would get two free Apple Watches. I asked for sure that I wouldn’t have to pay anything but activation. She said no, just activation. And now I’m being charged full price for both watches. And can’t return them, because i

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I'm supposed to on a program called acp why have you turned of my phone it s critical to my health

Health condition disabled phone critical acp supposed to keep me plugged in

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AT&T App Depot login

iPhone 13 - User has logged into the AT&T App Depot app, but upon entering the app is greeted with the message "the user does not have permission to access any mobile applications". The user deleted the app, rebooted the iPhone and reinstalled the app: same message. The user has other apps

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AT&T App Depot

I am able to login to app depot but once I am logged in, I get an error message that says “The user does not have permission to access any mobile applications”. I've talked with the guy who gave me my login but he is not sure what to do or who to get in tough with about fixing this.

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Change from postpaid to regular plan with Day Pass

I now have a postpaid plan. Because I would like to use your day pass during future international travel, would it be possible for me to go to a corporate store and make the switch to one of your regular mobile plans? I do want to keep my current mobile number. Thank you.

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SSID name

I am setting up a google wifi mesh (AC-1304) to use with my ATT BGW320-500 with IP passthrough. Is it okay to have the same SSID and password for both devices?

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No Service

2709 Old Covington Hwy Conyers, GA is the place of no service. This is an ongoing problem in the area however your map gives false claims of 5g+/5g service. We have a total of 4 lines and it impossible to get service with updated iphones and software. please stop passing the buck and update your cel

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Same issue can't ping the gateway

​​​Started in early February.​​​ ​​​first technician changed the modem.​​​ ​​​Second technician told me my twisted pairs were bad.​​​ ​​​third technician changed the port at the street​​​ ​​​Fourth technician conditioned the lines. ​​​ ​​​Fifth technician said he would escalate the problem and

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Broadband stays up but internet fails. Modem shows "Ping Default Gateway" in diagnostics as FAIL.

I can use the network for hours, then it fails. I run diagnostics and it Fails "Ping default gateway". This has been happening for quite a while.  Been down for hours and then comes up.  Lights are green.  I've had multiple chat sessions with AT&T with Smart home manager app.&nbs

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How do I add a gmail account

I have a gmail account in my list of accounts supported by Yahoo. However, it quit working in mid-2022. How do I fix this?

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.