For the mom who gives us everything - Mother's Day gifts that connects us.
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Two Customer Service Agents Lied to Me

Two customer service agents lied to me about the international day pass working in a country my husband was visiting. They said he was covered. He wasn't. We now have an insane bill and although a third agent confirmed I was "misinformed" by two previous agents, they're refusing to reduce the bill.

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14

5

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Not receiving all incoming messages

Starting yesterday 5/6/24 I have some emails not being delivered. The sender is getting NO error message.  They are NOT going to spam.  They are NOT going to trash.  There are NO filters and NO blocks.  There are multiple senders, one being another address of my own.   

Questions

339

40

WORST Service and Customer Service EVER.... do not use.... spare yourselves the aggrevation

This has to be the worst company for CUSTOMER SERVICE and SERVICE in general! I put in a service call to upgrade my internet.   Tech came out, then had to have a contracted company did a 4ft hole in mine and over into my neighbors yard to replace a cable.  The cable was replaced and

Questions

10

1

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ATT Hijacks all DNS and no way to disable it

ATT equipment blocks all DNS queries on port 53 so there is no way to use your own DNS server config on a local machine or local router. All requests on port 53 get hijacked and routed to ATT DNS servers. Disabling the setting on the ATT website for the hidden “DNS error assistance” did

Questions

4.3K

16

Horrible customer service experience

Wow I have been charged for the last 4 months the wrong plan what can I do?

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12

3

0

where’s my refund?

i ordered a phone online couple days ago that same day after i ordered, it got cancelled went to the store to find out why & they told me it was because they needed more information to verify. then told me that i would receive a refund from 24 to 48 hours it’s already been more than 48. i don’t

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18

4

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internet network

How to deal with internet network limits?

Questions

6

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My phone won't connect to the All-Fi Hub

There are two apps of the registration downloading

Questions

12

1

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Accepted Solution

How can I file a complaint with AT&T, NOT a dispute a customer service complaint.

Someone please tell me how to get out of the endless "Contact Us" loop and tell me how to file a complaint with AT&T in regards to customer service. I have spent 13 hours on the phone, been sold a tablet and 2 lines I don't need and now they try to sell me another tablet and install fiber inter

Questions

311

19

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AT&T DATA BREACH service failure

No help for former customers who have changed address and email. My free credit monitoring service from Chase alerted me my ss # was obtained and now our there due to AT&T breach. Their global fraud system can't assist me since I no longer am a client and their website has no way to contact and/

Questions

102

3

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(41)
internet network

How to deal with internet network limits?

Questions

6

0

0

Help an email I don't recognized is showing as my user ID

[email scrubbed] Is showing as my email user ID and I cannot change it. I have never seen this before. Recently, my chick fil a mobile app was hacked. Please help!

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7

0

0

No puedo conectarme a internet

Ay?dame no cometa la caja

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6

0

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Software update keeps disappearing my edge screen on Samsung Galaxy

For the last few months, every time there's a software update my edge screen disappears. Sometimes it comes back days later, sometimes not at all (currently 2 weeks without it). Can ATT please rectify this? It's a great feature on the Samsung Galaxy phone that has been disabled and rendered useless

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10

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CANT ACCESS EMAIL

SOOOO third attempt.... I can't access my old sbcglobal email and have tried everything I could think of. I'm trying again and would love to speak to an agent or something via chat. On my previous posts, the chat wasn't working on my phone so I couldn't get to a solution. Sadly I don't know the pas

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14

0

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Hola no recibo el mail de confirmaci?n para liberar un iPhone

Hola no recibo el mail de confirmaci?n para liberar un iPhone

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11

0

0

Trending Accepted Solutions

(69)

Accepted Solution

Official Solution

Problem receiving email

Starting yesterday afternoon, addresses that had successfully sent me emails to my sbcglobal account got a bounce back. I tried to send myself a message from my gmail account and got this. Apparently, spam is getting through.    ----- The following addresses had permanent fatal errors -----<[ema

Questions

2.2K

14

0

Accepted Solution

Samsung A23 Software Update failed

Yesterday on May 2nd my Phone (Samsung A23) needed a software update ,so I decided to do just that,it was working completely fine etc. Today May 3rd I realize that it was moving very slowly in regards to certain apps ,so I decided to close all apps and restart my phone,and as a result: -the phone

Questions

1.3K

5

0

Accepted Solution

Official Solution

Internet down

Solid red on Wi-Fi, nothing on phone light

Questions

333

1

0

Accepted Solution

Official Solution

Device Unlock - Need Help!

Hi, AT&T long time small business customer. My daughter is moving to Australia for 1-year. We need to unlock her iphone. Sadly, her existing phone was stolen about a month ago, we replaced it with an Asurion refurb phone.  Paid the $275 to do that.  No biggie.   In order

Questions

257

14

0

Accepted Solution

Official Solution

Trade-in credits

I paid off my cell phone. I also had trade-in credits applied to my account. How do I get the rest of my trade-in credit?

Questions

159

5

0

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