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jhall2024's profile

7 Messages

Tuesday, May 7th, 2024 5:21 PM

Not receiving all incoming messages

Starting yesterday 5/6/24 I have some emails not being delivered.  The sender is getting NO error message.  They are NOT going to spam.  They are NOT going to trash.  There are NO filters and NO blocks.  There are multiple senders, one being another address of my own.   This is happening with at least 4 senders that I know of.  No telling how many more that I don't know of as the sender is getting no indication that the email isn't going through.  I only know some of these emails exist because my husband is copied on the email and he received his with no issues.  One in particular is part of a message string that has come through multiple times over the last week.  Same subject line, same recipients, etc.   This is ridiculous!  And potentially could cost me money if critical emails are not received.  ATT needs to fix this ASAP. 

Accepted Solution

Official Solution

Moderator

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1.3K Messages

1 month ago

All,

Our teams continue to investigate reports of email customers experiencing delays receiving emails from certain providers. 

This is due to an unusually high volume of spam originating from the Microsoft email platform that is causing temporary delays in receiving emails from that platform. This incoming spam is an industry-wide issue that affects multiple email services.  

In the meantime, if you receive a bounce-back email (or are aware of someone who received a bounce-back email) if you could forward that bounce-back email to postmaster@att.net, that could be very helpful in continuing to troubleshooting this issue.

We thank our customers for their patience as we work with Microsoft to help protect them from fraud.

The AT&T Community Team

(edited)

New Member

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10 Messages

1 month ago

I am having the same problem. Yesterday, I found that emails from people did not show up in my Inbox. Eventually, a few showed up, but much later. Currently, only a portion of the emails being sent to me arrive. So this seems to be an AT&T problem.

10 Messages

1 month ago

Same problem here which I have posted. in a separate thread

7 Messages

1 month ago

Same problem. Can't send from multiple 365 accounts or gmail...

only to att.net domain... Hey ATT... I cant even email your SALES guys... get this working...

This is the trace from office 365

Reason: [{LED=450 4.4.316 Connection refused [Message=Socket error code 10061] [LastAttemptedServerName=att.net] [LastAttemptedIP=144.160.235.143:25] [SmtpSecurity=-2;-2] [MW2NAM12FT098.eop-nam12.prod.protection.outlook.com 2024-05-07T17:34:05.526Z 08DC6EB5666D8B01]};{MSG=Socket error code 10061};{FQDN=att.net};{IP=144.160.235. OutboundProxyTargetIP: 144.160.235.143. OutboundProxyTargetHostName: att.net

Community Support

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232.8K Messages

1 month ago

Hi @mari_R

 

We understand you're concern. Let's get the help you need.

 

Please refer the below steps and if it goes under filter rules:

  • In the upper-right corner, select the Gear, and choose More Settings to access Settings.
  • On the Settings menu, from the left-hand column, select Filters.
  • Check for any existing filters that may have triggered, causing messages to route to a specified folder. Highlight the filter name to view what the filter is directing the mail to do. You can edit the filter from here.
  • Example : You created a filter to route any messages containing the @ symbol in the From address to the Trash folder.
    • In this scenario, anyone sending an email directs to the Trash folder, as every email address in the From field has an @ symbol.
  • Example : There may be a filter with simply a period or comma. They may not see it, but any email with a comma or period falls into the filter rules. Thoroughly check all filters.

For more information please visit our website about report and filter email spam.

 

Let us know how it goes!

 

Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.

 

 

 

 

7 Messages

1 month ago

Did you not read his comment at all? he said no filters... sigh

7 Messages

1 month ago

It's more frustrating if you, ATT, offer an answer without thoroughly reading the post.  NO FILTERS are in place.  No Spam. No Trash. No Blocked.  Nothing in the Gear...Settings offers any answers.  Please at least try to figure this out before responding with canned answer.  I'm sure this is effecting tons of users and they don't even realize it.  There has to be a fix on ATT end.  Not possible to contact Senders as we don't even know who they all potentially are.. This is absurd.

10 Messages

1 month ago

To @ATTHelp :

Please read postings before replying.

The problem everyone is reporting is that we are NOT receiving messages. Since we are not receiving theses messages, there is no header to copy and no message to forward to you "abuse" address.

I have no filters and no addresses or domains blocked.

This is occuring with multiple senders and they do not receive any error message or indication the message was not delivered. 

These messages are  being stopped at your server as we are never seeing them in our inboxes or spam folders.

Additionally, these messages are received normally at my alternate MSN email when I request that the senders resend to that address.

This is a very significant problem, obviously with the ATT/yahoo servers and filters and needs immediate attention at an escalated level. 

Thank you 

4 Messages

1 month ago

We have no filters, but email is randomly still not coming through.  And, if I sign out on my computer, I receive multiple error messages until, randomly, I am allowed in.  However, even at that point I am still not receiving all emails that have been sent to me.  Interestingly, one email that was sent over an hour ago, just arrived in my phone's email inbox. Otherwise, people are reaching out to me wondering why I am not responding to them.  :-(

Community Support

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232.8K Messages

1 month ago

Hi @ifunutu,

We completely understand your concern and would like to help. Let's get the assistance you require.

Verify that your account’s POP/IMAP settings are correct if you’re using an email client like the iPhone Mail app.

Let us know if this helps.

Thank you for contacting AT&T Community Forums,

Tess, AT&T Community Specialist.

 

 

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