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AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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Turning off DNS assist does NOT work

I have turned off DNS assist in the privacy choices of my ATT profile. IT'S OFF. When going to http://ewruoiweur.eruoierw I'm still getting the ATT search page corresponding to this domain. THIS IS NOT ACCEPTABLE. Not only this setting is hidden very deep in the profile but turning it OFF d

Questions

1.5K

30

How to change the primary member ID email?

I recently sold my business. The new owner called AT&T and took over my account however, he received a new account number. When I logo onto ATT.com it shows my canceled account, my Direct TV account and his account for internet and phone service at work and it also has my email as his primary me

Questions

260

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Accepted Solution

Settle old account

Hello I had an account over 6/7 years ago and I wanted new service now it’s about 356 I know ppl who have been able to settle their accounts what can I do so I can start new service 

Questions

15

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Access from AT&T

I am on the Access from AT&T plan for $10 a month. I just got approved for the Emergency Broadband Benefit program which provides up to $50 per month on broadband service. I have the e-mail approval from Universal Service Administrative Company (USAC). They are the ones who administer the govern

Questions

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Accepted Solution

Why do I keep getting an error code when trying to log into my att account?

I received my normal email saying my ATT bill is ready for viewing, but I am unable to log in. I keep getting an error message.  However, I can log in on my iPhone just fine.  I need to retrieve my bill.

Questions

3.5K

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Recurring ACP Program Problem

I am an existing internet subscriber with AT&T. Prior to the ACP Program, I was on AT&T's discounted internet service plan for students. Maybe a month or two ago while on the phone with AT&T support, they informed me about the ACP Program that I might qualify for and gave me the informat

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275

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DSL LOYALTY DEPT

can you please provide the number for the DSL loyalty department? I called the one 800–288–2020 number and sat on hold/being transferred at least 5 times, for over two hours total of my time. Each time I was transferred the representative said I was at the wrong department and they would have to tra

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ACP wrongful charging despite approval for the program! Att scammed me!

Hi! I just want to let anyone else know who is apart of the ACP program to CLOSELY MONITOR your account still! I was approved at the end of May for the ACP program. I am a full time college student and single mother who fell on hardship with losing my job. When I lost my job that is when I found out

Questions

449

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Robbery

I called 3 times now for my service to be canceled and was awarded full amount of 149.96 haven't got it yet and was charged again now 3 times after we canceled the first time. I'm getting really really sick of this. Just give me my 149.96 so we can part ways.

Questions

28

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Getting Spam marketing emails from ATT despite email preferences

I have my email preferences to not get spam emails, as shown below: Why am I still getting marketing emails ATT? This is ILLEGAL under the CAN-SPAM act. I've reported this incident to the FTC - I urge everyone else getting marketing emails despite their preferences to do the same.

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Linked Accounts

Trying to unlink accounts. When prompts followed "Remove this account"  does not appear.

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Difficulty accessing my account

I have AT&T Internet service and I have DirecTV. On March 30 I got an email stating my account passcode was reset because of the data breach. Well, the email did NOT contain any information on how to change the passcode. In the process of trying to login/reset my password, I've obtained an ema

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(2)

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Collection that is not mine

I had an account opened in my name, that is not mine in December of 2023. I saw the collection on my credit report when trying to get approved for a house loan, this dropped my credit score a good amount as the collection is for $3500. I have been trying to figure this out and called the collections

Questions

52

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Accepted Solution

Settle old account

Hello I had an account over 6/7 years ago and I wanted new service now it’s about 356 I know ppl who have been able to settle their accounts what can I do so I can start new service 

Questions

15

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