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AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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Cancel acct

What does it take to cancel the account? I have been trying for 2 weeks! Numerous calls to them, transferred umpteen times, disconnected, put on hold (one time for 40 mins). They just read the wordtrack, don't listen to what you need, they are rude and ignorant. This company should be put out of bus

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AT&T REWARDS CARD

I signed up for AT&T internet services back in June through the AT&T kiosk In a local Costco. Upon installation, I was informed that I would be receiving two Visa gift cards totaling in the amount of $450. In order to claim the reward, I was told by my sales representative to call a phone nu

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Can't access CBS via AT&T Internet connection (nothing to do with Direct TV)

I am aware of the craziness going on with AT&T and CBS but seriously they're blocking it on my internet connection?! (I don't have DirectTV or any other TV box.) I'm a fairly new "Fixed Cellular Internet" customer (have U-Verse box) and I've been watching CBS free shows for a few weeks, and suddenly

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change to my service

I recently switched my Internet and tv to Sonic. Which one of my AT&T bills do I cancel, the Mobility or the U-verse? I am keeping AT&T for my telephones. Thanks.

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DSL services

I'm having major issues getting my dsl internet cancelled since August 2022, it is now the last week of November

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Closed

Deactivate voluntary suspension

I called twice for support on removing the suspension on my account for WiFi and Uverse TV but it still says my account is suspended. How do I fix this problem?

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Official Solution

I cant access my account online

I dnt have access to the number on file

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243

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U Verse account change

need to revise/delete U Verse account for retiree.

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Customer Service Issues

I turned on my TV tonight and I had to sign in to the TV with my password and user ID name. Why should I have to do this? It would not take my password which I had written down. I ended up changing my password five times in attempting to access my account, and each time was unsuccessful. Now it says

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November Payment Amount

I signed up for a $50/month plan on Nov 5.However, my credit card was debited $56.Please tell me the reason for this $6 difference.Also, if the $56 is correct, please reissue the receipt.

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IMEI not recognized, but it's a att phone

I purchased a pixel 7 about a week ago from att and I'm attempting to get it unlocked due to military orders, when using the att unlock portal it just says my IMEI is not recognized. I've called the support multiple times and they tell me it has to be done in store but the store says it's support. I

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 • Wireless

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Internet

Not working

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Activated but still can’t text nor call

I transferred my service from Sprint to AT&T, bought 2 new phones from AT&T and transferred all of my information from old phone to new phones. I couldn’t get them to activate so I went back to where I bought them, they sent me to an AT&T store after 2 hours they finally got them activat

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 • Wireless

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OVER CHARGE

I’ve been a customer for about 4 years and every year around the same time my bill doubles or triples and it happens constantly. EVERY associate I’ve talked to in person or on the phones says the same thing “i have no clue why this would be happening” then it goes away but comes back a few months la

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 • Wireless

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Verification Code Going to Wrong Number

When I request a verification code it’s being sent to my niece’s number in Connecticut instead of to mine in California. I’ve called the support number listed and they weren’t able to help me at all. Can anyone please help me. Thanks!

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 • Wireless

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Trending Accepted Solutions

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Accepted Solution

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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 • Wireless

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Accepted Solution

Official Solution

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

557

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Official Solution

Set Up Password Recovery Options

I get emails and reminders when having to sign in via browser to Set Up Password Recovery Options. I live outside US and recovery via ATT normal means is impossible since they only accept US phone numbers. Any other way?

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 • Email

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Official Solution

Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

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 • Email

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