Account & Usage

Trying to get a itemized call log

The money is in my account I payed it with the same card on file for auto pay but my phone is not working

Hello I have been trying to port out my atnt prepaid number to Tello but it wont go through. I know this is possible because I transferred another prepaid number to Tello without any problems. When I go to port out my phone number Tello informs me that my pin is incorrect. I have talked with an atnt

I am travelling overseas for an extended period, and my AT&T prepaid SIM has become deactivated as my autopay has apparently failed (I didn't receive any email notification about it). I am absolutely desperate to get my number back; it is my contact number for friends and family, and it is link

I am currently travelling in china and trying to reach out to customer support to make plan changes, however there is no service in china at all. I do not remember my 4-digit code and cant even get to a human representitive to talk to me. Is there anyway for me to reach customer service in this cas

Hi all. I just purchased a prepaid card. When registering the IMEI, I’m asked to add a ZIP code. The thing is that I’m living overseas so I don’t have a permanent address in the US. What ZIP code would you recommend me to add and what’s the actual purpose of asking for a ZIP code? Can it be easily c

When I call my prepaid number, (Edited to remove personal information). or my daughter's AT&T mobile, (Edited to remove personal information), the target mobile phone does not ring buy my call goes straight to Voicemail. As far as I can determine, this happens only with AT&T mobile phones.&

I got a gmail say my phone number transfer complete,and it told me to restart my phone,and I do it but when I turn in back on the signal icon becomes transparent,and I can’t use the eSIM,can’t make a calls or receive calls and text,data.i am using AT&T prepaid and I was activate today

Lost it prepaid.

I made my payment yesterday at the local At&T store, like I did last month for the 30.00 monthly plan but it hasn't renewed. Is there something on the receipt or a refill pin that I need to get my plan renewed.