AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Learn how to best manage your wireless service and account.
31.9K
Accepted Solution
Official Solution
Pinned
Learn what you'll need to do to send your trade-in Returning your device just got a bit easier. Once you move your data from your old phone to your new one, you will use the box your new device came in to ship the trade-in. You'll pack it up, tape the box closed (included), and place the shippin
Questions
52.9K
38
Accepted Solution
Official Solution
Closed
I was suppose to receive two $300 rewards card for getting direct tv and att back and haven’t yet. I never received a confermation or nothing? Was I lied to?
Questions
2.7K
13
Accepted Solution
Official Solution
From: [email scrubbed] Hello, Review your AT&T orderYour Account #: 12345678 Wireless Review Your Customer Service Summary Click here to sign in and access your customer service summary. This summary highlights recent changes and estimated charges, taxes and fees. * I did
Questions
233
6
0
My bill increased even though I received a message saying I had no additional cost for data calls and text while traveling in Latin america
Questions
25
2
0
At&t had messed up the spelling of my secondary email, so for a while I couldn't receive my billing details or view it online because the merging email was not correct with my @gmail and @currently. I recently got my Gmail corrected through tech support... so now my question is, is there a time
Questions
13
2
0
Official Solution
Super frustrated. Trying to pay off a phone so it can be unlocked and passed to my mother. Cannot access installment plan payoff info. Keep getting error message.
Questions
14.8K
8
0
Accepted Solution
Official Solution
I have a brand new phone that was purchased in USA that came with the ATT sim card. I do not live in the USA, and I want to use my local sim card. However, I'm unable to make the switch because of the sim lock. I tried to do the device unlock from the ATT website but I was unable to do so because i
Questions
51
1
0
Looking for info on the best way to file a complaint against an ATT store employee who lied to me multiple times about the specifications of the plan he was selling my small business account. I suspected he was lying to me, and confirmed my suspicions when speaking to a manager on a subsequent visit
Questions
217
4
0
My old phone is water-damaged and won't turn on, and it's time for an upgrade anyway. Went to my local store, they said I had to be an authorized user (I'm not the account owner). No big deal, I go home, ask the owner to log on and add my name as authorized. It takes a day to process. Go back to the
Questions
35
1
0
Accepted Solution
Official Solution
When I tried to do a transfer of billing responsibility. I don't understand how to do the transfer. The original contact is a former employee. I'm trying to transfer it to myself.
Questions
39
1
0
It coincides with a 4 digit text message Number supposedly from AT&T That Stated I was no longer able to receive my Auto pay and Paperless discounts do to recent changes to my account it included a link to resign up for those discounts. I immediately deleted the text. because I know AT&T us
Questions
92
1
0
So a few days ago I went to an AT&T store and they upgraded my account to allow international texts and calls, and I specifically asked them if this meant I’d have service in the UK, and they told me yes. Now I’m unable to text or call anyone and I’m in the middle of a London airport. I’m very u
Questions
24
2
0
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Accepted Solution
Official Solution
I need to add her on the account (Edited to remove personal information)
Questions
74
3
0
Accepted Solution
A false sales pratice occurred from an AT&T rep inside of a Costco when I assisted my mother with getting new services. We were told that three phones were being ordered however, only two were ordered. I filed a complaint with BBB and the case was handled by a rep that reviews escalated complai
Questions
43
11
0
Accepted Solution
Am I eligible for the current trade-in phone upgrade deal? So, I’m trying to get the billing credit for the monthly payments on a new phone by trading in my old phone. It says I need to, “Activate/keep postpaid eligible unlimited wireless service (min. $75.99/mo. if new before discounts & elig
Questions
36
5
0
Accepted Solution
I have an iphone and my x is on the same account at this time and I dont want to change my number. she knows who i can and how long......... can this be done in real time...... also knows who i talk too.......... i dont know if able to read my text or emails
Questions
31
6
0
Moms give us everything. Let us help you find the perfect gift to say thanks to the mom in your life.
Surprise them with a Mother's Day gift that connect us!
You can pre-order the new iPad Pro and iPad Air now, with availability in stores beginning Wednesday, May 15. You can purchase iPad Pro devices with an exciting offer for those adding a new line, with choice of Unlimited Your Way.
• Pre-order the iPad Pro 13" now:
Standard Glass | Nano-Texture Glass
• Pre-order the iPad Pro 11" now:
Standard Glass | Nano-Texture Glass
• Pre-order the iPad Air now:
iPad Air 13" | iPad Air 11".
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.