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cb1212121's profile

1 Message

Monday, December 11th, 2023 5:12 PM

What is the best way to file a complaint against an ATT store employee?

Looking for info on the best way to file a complaint against an ATT store employee who lied to me multiple times about the specifications of the plan he was selling my small business account. I suspected he was lying to me, and confirmed my suspicions when speaking to a manager on a subsequent visit. 

I informed the manager, who didn't appear to care other than to worry about what survey score I was going to give him after I asked him to correct the plan to what we asked for. "Just please don't hammer me for what he did to you."

ACE - Expert

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24.6K Messages

6 months ago

All you can do is complain to the manager or file a BBB complaint against the store. If it was an Authorized AT&T Retail Store they are not owned or operated by AT&T and they are not staffed with AT&T employees. Unfortunately AT&T has little to no control over them. It's not uncommon for a Retail Store or Outlet (kiosks in Target, Costco, etc) to leave out important information just to make a sale.

Community Support

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232.4K Messages

6 months ago

Hello! We understand where you are coming from, and this isn't the way we want you to feel about your services.

Let's get the help you need.

We'll need a few more details to understand the situation and assist you, so we're moving this conversation over to a DM.

Looking forward to speaking with you!

Thanks for visiting AT&T Community Forums.
KellyS, Community Forums Specialist.
 

1 Message

2 months ago

How to file a complaint against a AT&T store in Issaquah, Seattle. The Manager and emplyees literally doing fraud with customers by promising discounts while selling iphone and stating that it will be credited by third billing cycle which never happens. When you call them they say that they dont know who you are what you talking about.

ACE - Expert

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24.6K Messages

2 months ago

Is the store a retail store or a corporate store? What did your receipt indicate?

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