Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Need help understanding your bill?
Jpanelli's profile

New Member

 • 

1 Message

Monday, December 19th, 2022 1:58 AM

Installment plan payoff

Super frustrated. Trying to pay off a phone so it can be unlocked and passed to my mother. Cannot access installment plan payoff info. Keep getting error message.

Official Solution

Community Support

 • 

232.4K Messages

1 year ago

Hello Jpanelli, we're here to help you pay off you installment plan.

 

We understand the impact of making a payment and receiving an error. You can pay off your balance, or pay to upgrade smartphones, tablets, wearables, accessories, or basic phones.

 
Here's how to check and pay your balance:
  1. Go to Installment plan details. Sign in if asked. If you have more than one device, select the one you want to view.
  2. Select Make a plan payment to pay off your device. Or pay the amount needed to upgrade, if applicable.

Important details

  • Once submitted, payments are final and can't be reversed.
  • You may be able to unlock your device after you pay off its installment plan. Get info about device unlock eligibility
  • We don’t accept extra monthly payments on installment balances. But you can pay off your full remaining balance at any time.
  • You may have a turn-in-eligible plan like AT&T Next Up. If so, you may want to consider turning in your smartphone and upgrading to a new device instead.

Feel free to reach back out if you have any other questions or concerns.

 

Thank you for reaching out to AT7T Community Forums!

 

Carlton, AT&T Community Specialist

ACE - Sage

 • 

117.9K Messages

1 year ago

Use the mobile app, rather than website. 

https://www.att.com/support/article/wireless/KM1011851/

What error? 

New Member

 • 

2 Messages

1 year ago

I don't have an att account and I don't know my installment balance 

ACE - Expert

 • 

24.6K Messages

1 year ago

Where did you get the phone? If you purchased it thru a third party then only the original owner can pay off the balance.

New Member

 • 

2 Messages

1 year ago

The owner didn't give me the information for it

ACE - Expert

 • 

24.6K Messages

1 year ago

What ATTHelp posted was correct IF YOU were the original owner with the unpaid balance. If you purchased a phone from the "owner" not knowing there was an unpaid balance it sounds like you may have been scammed. You can not pay off a previous owner's balance, and AT&T can't tell you what is owed (privacy reasons). You need to either talk to the original owner to verify that there is an unpaid balance on it, and have him/her pay it off or better yet, get your money back.

1 Message

2 months ago

Hello I'm trying to resolve and old AT&T bill trying to settle out.

ACE - Sage

 • 

117.9K Messages

2 months ago

@Deloris49 

Call AT&T 1-800-331-0500

If it was sent to a bill collector, at&t won't have your debt anymore 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.