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Pcole126's profile

New Member

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2 Messages

Wednesday, April 26th, 2023 10:05 PM

Suspicious email

From: [email scrubbed]

Hello, Review your AT&T order
Your Account #: 12345678

Wireless

Review Your Customer Service Summary

 
 

Click here to sign in and access your customer service summary.
This summary highlights recent changes and estimated charges, taxes and fees. *

I did not order anything … received this message twice! Is this a legitimate email from att?

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

1 year ago

Is that your account number? If so, it very well may be legitimate. Don’t click any links in the email but you should log into your account and see if there are any changes or orders. If that is your account number, please remove it. This is a public forum and should not be posted here.

New Member

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2 Messages

1 year ago

I did not order anything … received this message twice! Is this a legitimate email from att?

Former Employee

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32.9K Messages

1 year ago

Call AT&T directly but anytime you see click here it’s likely a scam don’t click the link 

Community Support

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232.4K Messages

1 year ago

Hello Pcole126, we would be happy to take a look at your account.

 

We understand the impact of suspicious email. Let's meet in a Direct Message, so that we review your account for suspicious email. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

Looking forward to speaking with you.

Carlton, AT&T Community specialist

ACE - Sage

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117.9K Messages

1 year ago

AT&T never sent me an email with my full account number on it. Only the last four digits

1 Message

2 months ago

April 13, 2024. 

For what it is worth. I just got the same email with a very suspicious email address: [email scrubbed]    I added the strike through markings to make sure, as far as I am concerned,  it is not safe to click on .

My correct account number was posted in the email. However, I logged into my account in the regular fashion. Checked the orders link and there are no new orders. So I would just delete it and/or report it as spam.  JJ just at ATT customer for many years. 

(edited)

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