For the mom who gives us everything - Mother's Day gifts that connects us.
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Accepted Solution

Incorrect location based on IP

I switched from wired Internet to Internet Air a few weeks back.  Since then i've noticed some problems with IP address based locations.  The first thing i noticed is when i use Speedtest, the "closest" servers are always from Houston or Dallas.  The problem is that i'm located in Ce

Questions

879

17

No "Enter" key when composing text messages on my new Flip 2

I just upgraded from the old Flip IV to the Flip 2. When composing text messages, there is no "Enter" key on the new phone. On the old one, the "OK" key was "Enter". Now the "OK" key is "Send" and I accidentally sent some very short, incomplete messages. Now I just rather jumbled looking messages be

Questions

20

3

0

Connection drop outs

We have never had any issues in the past. ATT has been rock solid for us since they brought fiber to the neighborhood, but I can confirm a very annoying connection issue is happening at my house. Also the same issue happens when I?m wired directly to the router so it isn?t a WiFi issue. I get short

Questions

36

7

0

AT&T Tech Stole My Cable to Service Neighborhood Clubhouse?

On Monday, May 6th around 2 PM Eastern, I lost DSL signal and went to restart my router because the broadband light was solid red, but heard a tech outside behind our condos near the terminal. I stepped outside and confirmed he was with AT&T and asked if he would be the reason my DSL signal was

Questions

16

2

0

Not receiving all incoming messages

Starting yesterday 5/6/24 I have some emails not being delivered. The sender is getting NO error message.  They are NOT going to spam.  They are NOT going to trash.  There are NO filters and NO blocks.  There are multiple senders, one being another address of my own.   

Questions

1.6K

78

Block unwanted sender top level domains

I'm receiving 100's of spam emails a day. Recently the majority are coming from the ".shop" top level domain. I want the ability to block all sender top level domains. I can't seem to add a top level domain in the "settings->more settings->Security and privacy->Block unwanted sender domains

Questions

14

3

0

Closed

Phone Malfunction?

In the past month, my cell phone has started randomly shutting down at times for no reason. Sometimes it barely happens in a week, sometimes it happens several times a day, and whenever it does happen it takes multiple tries to get it to come back on without it just immediately turning off again. I

Questions

49

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incorrect information given

I went into our local AT&T store for an issue I had with my volume. I told the store rep I needed a less expensive plan than what I currently have.  On my current plan, I have listed myself along with my two sons'. I recently retired and cannot afford the monthly charges any longer. My boy

Questions

69

4

0

Help an email I don't recognized is showing as my user ID

[email scrubbed] Is showing as my email user ID and I cannot change it. I have never seen this before. Recently, my chick fil a mobile app was hacked. Please help!

Questions

13

1

0

Closed

SBCGLOBAL.NET email address not receiving emails from certain domains/companies.

I'm hoping somebody can help us with this, as it's been bedeviling us for months in one form or another. This sbcglobal.net email (now managed by AT&T through Yahoo) has been the email our company has used since 2004. Here's the full history of the problem: About a year and a half ago, we rea

Questions

680

3

0

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(35)
Email account locks out within minutes

I'm assisting a user with an sbcglobal.net email account who recently experienced a compromise of their emails. The attacker set up a filter to delete all incoming messages. Upon discovering this, the user promptly changed their password. However, they encounter an issue: every time they change thei

Questions

5

0

0

Make a Payment failed with "We are currently experiencing an issue processing payments."

I tried to make a payment with my debit card, but it said that "We are currently experiencing an issue processing payments. Please try your request again later. No other services are impacted." So what should I do next to active my prepaid plan? I have already tried what you said on this page http

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13

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0

Locked out of my old permanently linked ATT account

Recently received a letter in the mail about the data breach and before I could log in to change my info to secure it my account was compromised and my password was found in the breach, upon trying to login to my yahoo account I am forced to login through ATT, in which my phone number is outdated.

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12

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0

No puedo conectarme a internet

Ay?dame no cometa la caja

Questions

6

0

0

Hola no recibo el mail de confirmaci?n para liberar un iPhone

Hola no recibo el mail de confirmaci?n para liberar un iPhone

Questions

11

0

0

Downed communication wire

I scrap metals on my off time and noticed some cut wire laying in the ditch. Is it ok for me to pick this up so I can scrap it?

Questions

25

0

Trending Accepted Solutions

(63)

Accepted Solution

Samsung A23 Software Update failed

Yesterday on May 2nd my Phone (Samsung A23) needed a software update ,so I decided to do just that,it was working completely fine etc. Today May 3rd I realize that it was moving very slowly in regards to certain apps ,so I decided to close all apps and restart my phone,and as a result: -the phone

Questions

1.4K

5

0

Accepted Solution

Official Solution

Internet down

Solid red on Wi-Fi, nothing on phone light

Questions

397

1

0

Accepted Solution

Official Solution

Device Unlock - Need Help!

Hi, AT&T long time small business customer. My daughter is moving to Australia for 1-year. We need to unlock her iphone. Sadly, her existing phone was stolen about a month ago, we replaced it with an Asurion refurb phone.  Paid the $275 to do that.  No biggie.   In order

Questions

257

14

0

Accepted Solution

Official Solution

Trade-in credits

I paid off my cell phone. I also had trade-in credits applied to my account. How do I get the rest of my trade-in credit?

Questions

198

5

0

Accepted Solution

Official Solution

New 2024 iPads ??

Will ATT be selling or an upgrade for the New ipads announced today?

Questions

187

21

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