For the mom who gives us everything - Mother's Day gifts that connects us.
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(367912)
slow internet with 70k bps at 5G network with more than 20GB high speed data available

My Iphone 14 pro recently gets very slow internet connection since few weeks ago. I suspect my account gets throttled and I tested 5G network only gives 70k bps speed. I checked my account it has more than 20 GB high speed data available. I called customer service with technique support last week a

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Can't unlock Iphone 13

I bought my Iphone 13 from AT store a few years ago now i have bussiness in Asia and my phone is locked, when i try to unlock it's said it need to be active on AT network for 60 days ? but i already use the phone for 2 years already

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12

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network unlock code blocked

My samsung note 9 is network locked. I have got my network unlock code from at&t. but someone put incorrect code many times then blocked and askes "enter mck network unlock code blocked. too many incorrect attempts."

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10

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Billing Email

I have set up my wireless account profile to send me email when a new bill is available. I am sure that the email address is correct and is working properly. See snapshot below. But the email is never sent. What do I need to do to get the billing email to actually be sent to me? Thanks, Terry

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6

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2nd Rate Increase as I don?t trust access to my bank account

While I appreciate my Wireless service I have issues with providing access to you because you have allowed hackers to access customer data twice? It it only me that has trust issues providing access to my bank account?

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32

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Help please. My iPhone promotion from 4 months ago no longer exists?

TLDR: I'm hoping an honest ATT employee can look back and see the att.com promotion history for the 2022 iPhone SE (3rd gen) 64 gb between now and November 5, 2023. Full story: On November 5, 2023 I purchased an iPhone SE (3rd gen) on att.com. I'm a frugal person and had been using an iPhone 6s f

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78

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Just got fiber internet installed, but now getting emails/mail instructing me to return the equipment

I got my internet installed by an ATT technician a couple weeks ago, and this week I've received both emails and physical mail stating I have canceled my services. I have not canceled my services, and I do not plan to. "Quick reminder: If you don’t drop off your equipment by May 6, 2024, you’ll need

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3

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0

Disappearing email login

We have two email users on our account. About 50% of the time when logging in on our desktop we only see one login choice, then we have to click on add user to get logged in.  I want to see both logins when logging in.  Why does the second login disappear?

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8

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I need to cancel or delete a att.net email that is not associated to any of my accounts

[email scrubbed] is an email that I have never created. I do not know how this account was created, and I do not have access to log in to close or delete it. I did follow the instructions on how to Create or remove a disposable email address, but it was useless if I do not have the login information

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3

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Bought att phone in Uk

I live in the UK.My wife bought a phone and contract from a phone shop, but the phone wouldn't connect to a network.She contacted the shop but they have gone into administration. The administrator won't do anything.Since then we have found out that the phone is registered with att,hence it won't wo

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35

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(52)
Just got fiber internet installed, but now getting emails/mail instructing me to return the equipment

I got my internet installed by an ATT technician a couple weeks ago, and this week I've received both emails and physical mail stating I have canceled my services. I have not canceled my services, and I do not plan to. "Quick reminder: If you don’t drop off your equipment by May 6, 2024, you’ll need

Questions

3

0

0

I need to cancel or delete a att.net email that is not associated to any of my accounts

[email scrubbed] is an email that I have never created. I do not know how this account was created, and I do not have access to log in to close or delete it. I did follow the instructions on how to Create or remove a disposable email address, but it was useless if I do not have the login information

Questions

3

0

0

How do I fix an intermittent Internet issue?

I intermittently lose my Internet (usually once or twice a day) and can't get a technical person from AT&T to help me. I have a Humax BGW320-500 Gateway. I lose Internet service whether using an ethernet cable or wifi. I have tried calling 800.288.2020, but all I get is At&t checking that my

Questions

9

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can't get to my yahoo or ATT email on my Kindle fire 2012 HD tablet.

Every time I try to get to my email on my kindle I get the message Something's gone wrong. Before that I get the page that says my att page or whatever you call is not secure, I click advance and click open it any way. That's when I get the other message, something's gone wrong. How do you fix this

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16

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BGW320-505 And iRobot j7 Wi-Fi connection

My daughter moved fiber service and got a new gateway a BGW320-505. For whatever reason now my iRobot will not connect to my phone. I have rebooted the robot, rebooted the router, taken off the app and redownloaded, and I made sure we are on the right Wi-Fi connection in regards to the robot. I had

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7

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ATT email

Is there a way to authenticate ATT email sign in info without a cell phone number? I will be traveling internationally and not using my phone in Europe, Africa and Asia.  Other email providers use a 2nd email address to authenticate, does AT&t?

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22

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What is the meaning of these marking flags?

I will like to know the meaning of the marking flags

Questions

211

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Accepted Solution

Official Solution

Return ATNT equipment

I have returned the device to ATNT via UPS on March 27th. But I received an email saying that my device has not been returned to ATNT for a month.

Questions

186

1

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Accepted Solution

Official Solution

Extender Options

Hello all, Are there non ATT wireless extenders that work with the BGW320 Modem/Router? I thought I saw a list somewhere but can no longer find it. Thanks, Leo

Questions

117

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Accepted Solution

Official Solution

Urgent: Stop Auto Payment and Refund for Service after Account Cancellation

Dear AT&T Customer Service, I hope this message finds you well. I am writing to urgently request your assistance regarding my AT&T account, which I requested to cancel and stop auto payment for cellular number (edited as per community guidelines) Despite my request, I have noticed charges

Questions

102

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Accepted Solution

Official Solution

can not log into my sbcglobal.net email

when I try to log into my sbcglobal.net email on the AT&T server the site has me change my profile. When I type in the correct information and give a cell phone number to get a 6 digit code. I type in the code and get an error stating something when wrong and try again later. I have been trying

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76

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