For the mom who gives us everything - Mother's Day gifts that connects us.
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Software Update Interrupted message

I like most people have been seeing a message that states "Software Update Interrupted. No Update is available for your device at this time. Please try again in 24 hrs." This issue is directly related to AT&T and Samsung phones. Basically, every single Samsung phone on AT&T has this issue so

Questions

16.6K

29

Internet Cancellation

I have been attempting for the past 5 days to cancel my internet service. I have called according to ATT Procedure and placed on hold for hours while no one picks. This has become very frustrating. Any help would be appreciated. 

Questions

13

4

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Your letter to me on data breach

You give me an activation code in the letter but it didn't work on the Experian form

Questions

36

2

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Cingular Flex 2 Picture Recovery

I accidentally dropped my Cingluar Flex 2 in water, which killed the phone. According to the user manual, you need to enable USB Storage in the settings in order to transfer files. Because the phone is dead, I am not able to do that. I also never added a microSD card, so that won't work either. Is

Questions

14

1

Internet speeds coming out of modem are much lower than speeds coming in.

I know that I will not be getting all 1 GIG of the fiber that I pay for, while I do get the 800-900 mbps for my download speeds, I only get around 110-130 mbps for my upload. I have rebooted my modem as well as restarting my PC several times to try and resolve the issue. I am using a direct ethernet

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22

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Fake alerts

I keep getting fake alerts with a chrome logo

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13

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Phone being tracked

I have an iphone and my x is on the same account at this time and I dont want to change my number. she knows who i can and how long......... can this be done in real time...... also knows who i talk too.......... i dont know if able to read my text or emails

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14

6

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View connected apps

Hi, how can I view 3rd party email apps that I connected to my legacy Pacbell email account via OAuth 2.0? In regular Yahoo mail I can see these in the Recent Activity page which doesn't exist in the ATT mail page.  I wanted to disconnect an email app I no longer use so wanted to see how to do

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9

1

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Accepted Solution

How can I file a complaint with AT&T, NOT a dispute a customer service complaint.

Someone please tell me how to get out of the endless "Contact Us" loop and tell me how to file a complaint with AT&T in regards to customer service. I have spent 13 hours on the phone, been sold a tablet and 2 lines I don't need and now they try to sell me another tablet and install fiber inter

Questions

292

15

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LAN only giving 100Mbps

I've been struggling to figure out what is causing my LAN connections to PC's to be set at 100Mbps instead of 1Gbps. I went to my modem's IP and set Config to 1Gbps instead of Auto, I set my PC Network properties (Speed & Duplex) to 1.0 Gbps Full Duplex, and STILL only get 100.0 Mbps as my Speed

Questions

58

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(41)
New installation with /27 addresses - previously blacklisted

We just switched to ATT fiber and received an ip block of /27 addresses. The block was previously part of a /19 block that had been blacklisted by numerous organizations (Spamhaus, sorbs, trendmicro, barracuda, etc) and running into difficulty to get exceptions in their lists. Several have requested

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8

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Bad routing to Cloudflare DNS for the past few days

I use Cloudflare and Google as my primary and secondary DNS servers for my home network. I noticed that for the past few days, my latency to the Cloudflare DNS is getting progressively worse: The brown line is Cloudflare.  Starting last Sunday night, it has shot up from the about-10 ms it n

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8

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AT&T has the worst customer service I've ever experienced.

I opened 3 lines with AT&T in February (I pre-ordered the Galaxy S24 in January for the Galaxy any year/condition trade-in promo). Ever since then I've had nothing but trouble. Two of the trade-ins were processed successfully, but one of the trade-in failed to process because I clicked on "print sh

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8

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Firstnet email address change - how?

My email was leaked during this data breach. I got some breakin attempts on my email account. I need to change it due to deleting my email account but I cannot do so in my online account. I called firstnet customer service and was told that they cannot change it or give me access in my account to c

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8

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How do I block and email address that changes constantly using almost the entire alphabet in it's sending email address?

I get spam in my inbox and it all usually comes from an email address that changes constantly, using the entire alphabet in the sending address.

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5

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Conocer el saldo de mi cuenta estando fuera de EEUU

Nesecito saber el saldo de mi cuenta prepaid. El problema es que no estoy en EEUU y este servicio no admite los mensajes fuera del pa?s por lo que al no poder recibir el c?digo de acceso, no me pueden brindar esa info. Yo he realizado dos pagos y no pueden informarme si se ha acreditado y si esos pa

Questions

8

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Trending Accepted Solutions

(64)

Accepted Solution

Official Solution

Problem receiving email

Starting yesterday afternoon, addresses that had successfully sent me emails to my sbcglobal account got a bounce back. I tried to send myself a message from my gmail account and got this. Apparently, spam is getting through.    ----- The following addresses had permanent fatal errors -----<[ema

Questions

1.8K

4

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Accepted Solution

Samsung A23 Software Update failed

Yesterday on May 2nd my Phone (Samsung A23) needed a software update ,so I decided to do just that,it was working completely fine etc. Today May 3rd I realize that it was moving very slowly in regards to certain apps ,so I decided to close all apps and restart my phone,and as a result: -the phone

Questions

899

5

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Accepted Solution

Official Solution

Device Unlock - Need Help!

Hi, AT&T long time small business customer. My daughter is moving to Australia for 1-year. We need to unlock her iphone. Sadly, her existing phone was stolen about a month ago, we replaced it with an Asurion refurb phone.  Paid the $275 to do that.  No biggie.   In order

Questions

244

14

0

Accepted Solution

Official Solution

Trade-in credits

I paid off my cell phone. I also had trade-in credits applied to my account. How do I get the rest of my trade-in credit?

Questions

147

5

0

Accepted Solution

Official Solution

International travel - Is this the best way?

Attention: International Day Pass prices are changing. Starting May 14, you'll pay $12/day for one line and $6/day for each additional line used on the same day. Hello- I have the International Day Pass feature enabled. However, I am a cheapskate and don’t even want to spend the $10/day

Questions

137

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