1 Message
Firstnet email address change - how?
My email was leaked during this data breach.
I got some breakin attempts on my email account. I need to change it due to deleting my email account but I cannot do so in my online account.
I called firstnet customer service and was told that they cannot change it or give me access in my account to change it either.
So how can i change it?
Im currently out of country.
formerlyknownas
ACE - Sage
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117.6K Messages
12 days ago
First time eh?
Why would you delete your email account rather than just secure it? Sounds like you've locked yourself out of your account with no way to prove who you are.
By the way the data breach occurred prior to 2019. So if your information was leaked it was leaked 5 years ago and hackers have had access to it for 5 years. AT&T just notified you now.
Very unlikely that someone trying to get into your email today had anything to do with a breach and information that's been available since 2019.
There's no way for AT&T to verify this new email actually belongs to you, and you are not inside the USA so your contacting them from a foreign IP.
I expect you're not going to be able to correct this until you can appear in person with proper ID at an AT&T store for assistance.
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ATTHelp
Community Support
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232.1K Messages
12 days ago
Hello @murfphy, we hear you and understand the importance of Privacy. Let’s get the help you need!
For clarity and self services, please visit the following link: https://www.att.com/support/article/wireless/KM1499360/.
For further assistance please call our FirstNet Customer Service at 800.574.7000. They are available Mon - Fri: 8am-12am or visit our FirstNet contact us page - https://www.firstnet.com/contact-us.html.
Hope this information helps!
If you have any more questions please reach us back here.
Thank you for contacting AT&T Community & Forums,
Ken, AT&T Community Specialist
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