For the mom who gives us everything - Mother's Day gifts that connects us.
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Passcode for business wireless account

Do business wireless accounts have a passcode? And if so, how do you find it?I recently took over as the primary contact for our business account, but I haven't figured out how to navigate the Premier portal all that well yet.

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Having trouble

How can someone use my Bluetooth. I'm on the 50 dollars plan and it's not letting me go to hotspot on my phone

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5

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Accepted Solution

New home gateway model BGW210 vs old gateway model NVG599

I recently requested a new home gateway hoping it would improve my wifi signal. Once I compared the connections of the old and new gateways, I found that my old unit has a coaxial connection labeled "cable line".  The new model gateway does not have a coaxial connection.  I have three tel

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134

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I am done with this poor customer service

I called three times today. I got hung up on twice after explaining my situation without getting a response back and did not raise my voice or swear once. I tried to explain to the rep that your website was not clear when it came to switching plans and as a result I am now having to pay for my servi

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19

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New line

I have three phones and three lines. Two of the phones are in an installment plan and one phone is paid off. I’m trying to add a fourth line and a fourth phone with an installment plan but the system won’t approve me. It’s saying I have to pay for my phone in full.Why?

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5

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Accepted Solution

Cell Booster SS2FII- Is an internet connection optional?

I purchased this unit because I was assured by AT&T that this unit is best when connected to the internet but that I would still work without it. So far, it won't get past "Internet" on the boot up and I see no software access anywhere to bypass it. Is this non-internet option completely false

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15

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I'm a new user

How do I sign up

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3

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Not receiving all incoming messages

Starting yesterday 5/6/24 I have some emails not being delivered. The sender is getting NO error message.  They are NOT going to spam.  They are NOT going to trash.  There are NO filters and NO blocks.  There are multiple senders, one being another address of my own.   

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100

25

Unlock Phone from AT&T Network

I have attempted to unlock a device from AT&T's network. I have submitted multiple requests, but it always says I have a balance due.  I have unlocked other phones on this same account, that were purchased at the same time.   I have confirmed with AT&T that there is no balan

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14

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AT&T Security Breach

I have not been contacted by AT&T offering me Experian Identity Works protection to this day (5/7/24)! My information is on the dark web thanks to their mishandling. I am submitting a complaint with the FCC today!

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41

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(49)
I'm a new user

How do I sign up

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3

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Confirm ATT Fiber new availability.

Fremont CA, 94536, Cabrillo Neighborhood It seems that crews are hard at work installing new lines, is there anyway to know when ATT fiber will be deployed after wires are strung from poles to poles, I am assuming distribution boxes still need to be made up.  https://broadbandmap.fcc.gov/locati

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5

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U-Verse Gateway

My gateway was deemed "bad and needs to be replaced" by support. I was sent the new gateway (without the coax connection) and now I can only watch cable on my 1 wi-fi receiver on the back porch. Is it possible to just pick up an ethernet over coax adapter at Best Buy to make the new connection?

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8

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Email from Gmail accounts

Is AT&T still having issues with us obtaining emails from Gmail? A friend sent to my att email address today and haven't received it.  I tried sending one from my gmail account and it was not received.

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9

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How to activate a debit card

Just want to let you all know that I changed my service from AT & T to Consumer Cellular because it was far cheaper. I received an AT & T Mastercard debit card as a refund on my balance.  This is administered through  @northlane.com and @sunrise banks.  It is impossible to ac

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4

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New all-fi HUB

Anyone have a workaround for the new air internet using the all-fi HUB not being compatible with VPN connections? Kinda ridiculous AT&T u-verse that is ?old? and not supported anymore works great and mandated upgrade to new air using HUB does not? I think this is unacceptable for more and more e

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Trending Accepted Solutions

(70)

Accepted Solution

Official Solution

Problem receiving email

Starting yesterday afternoon, addresses that had successfully sent me emails to my sbcglobal account got a bounce back. I tried to send myself a message from my gmail account and got this. Apparently, spam is getting through.    ----- The following addresses had permanent fatal errors -----<[ema

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1.9K

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Accepted Solution

Samsung A23 Software Update failed

Yesterday on May 2nd my Phone (Samsung A23) needed a software update ,so I decided to do just that,it was working completely fine etc. Today May 3rd I realize that it was moving very slowly in regards to certain apps ,so I decided to close all apps and restart my phone,and as a result: -the phone

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1.1K

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Official Solution

Device Unlock - Need Help!

Hi, AT&T long time small business customer. My daughter is moving to Australia for 1-year. We need to unlock her iphone. Sadly, her existing phone was stolen about a month ago, we replaced it with an Asurion refurb phone.  Paid the $275 to do that.  No biggie.   In order

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250

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Official Solution

Internet down

Solid red on Wi-Fi, nothing on phone light

Questions

202

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Accepted Solution

Official Solution

Trade-in credits

I paid off my cell phone. I also had trade-in credits applied to my account. How do I get the rest of my trade-in credit?

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152

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