4 Messages
Email from Gmail accounts
Is AT&T still having issues with us obtaining emails from Gmail?
A friend sent to my att email address today and haven't received it. I tried sending one from my gmail account and it was not received.
4 Messages
Is AT&T still having issues with us obtaining emails from Gmail?
A friend sent to my att email address today and haven't received it. I tried sending one from my gmail account and it was not received.
ATTHelp
Community Support
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232.4K Messages
21 days ago
Hi @Cascop! Thank you for reaching out to us! We understand that you're facing issue with receiving emails. We hear you, and are happy to assist you.
There are several reasons on why you might not be receiving email from a specific user. Please check on the below steps:
You may have blocked either their email address or domain extensions (for example, com, org, net). Check if you have the Blocked Addresses feature enabled:
Heads up: You could've block a whole domain if you do not enter a valid email address. Check all blocked addresses listed.
If no erroneous blocks were found, or no blocked addresses exist, check the filters. You may have created email filters.
Also, please try resetting your password as this could help resolving the issue. Please review our AT&T Mail support for more information.
Let me know how it goes.
For further assistance we're here to assist you.
Thank you for contacting AT&T Community Forums!
Nate, AT&T Community Specialist.
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Cascop
4 Messages
20 days ago
Hi Nate,
After reading previous posts regarding this same issue, I have already done as stated above with no positive results. This is an ongoing problem that AT&T seems to have since I've read of this same problem as far back as 2019. I would have thought that all those bright, college educated employees at AT&T would have been able to fix this issue after 5 years....don't ya' think????
I just started having this issue as of 5/7/2024.....anything to do with the HACK that occurred at AT&T??
If you possibly come up with any other bright ideas, please feel free to let us all know.
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ATTHelp
Community Support
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232.4K Messages
20 days ago
Thanks for reaching us again.
We understand your concern. We're happy to point you in the right direction for not being able to receive emails @Cascop.
We recommend you to forward your issue to our block list group (Postmaster group) at abuse_rbl@abuse-att.net for further assistance with your email.
Let us know if you have any questions or concerns. We're here to help!
Thank you.
David, AT&T Community Specialist.
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