I've had confirmed that I'm not receiving texts or voicemails when my phone is turned off. AT&T's chat service won't load. Guess I have to blast them here! In the past, when I turned on my phone any texts or voicemails I received while my phone was off would pop up, but apparently that's not in

I called three times today. I got hung up on twice after explaining my situation without getting a response back and did not raise my voice or swear once. I tried to explain to the rep that your website was not clear when it came to switching plans and as a result I am now having to pay for my servi

I have three phones and three lines. Two of the phones are in an installment plan and one phone is paid off. I’m trying to add a fourth line and a fourth phone with an installment plan but the system won’t approve me. It’s saying I have to pay for my phone in full.Why?

Hi We have AT&T FIBER internet and I had major connectivity issues 8am-12pm CST (at least) on 4/27/24 that kept me from being able to work (I work from home)... I am trying to get a detailed connectivity history for that particular day to find out if it was truly my workplace's system that had t

I used Asurion insurance to get a new phone back in June. They shipped me the new phone and gave me a box and return label to ship back my broken phone. I dropped off my broken phone package at USPS and they gave me a receipt. 4 months later in October, I get a $350 bill from AT&T because they s

I got a text message on July 1st that I had an ATT fiber outage. I assume it was related to a storm. The modem got reset by the storm, somehow, and reset the wifi settings. That aside, my internet is still out. The last text message I got was on July 2nd saying it would be fixed soon and shortly

I use Cloudflare and Google as my primary and secondary DNS servers for my home network. I noticed that for the past few days, my latency to the Cloudflare DNS is getting progressively worse: The brown line is Cloudflare.  Starting last Sunday night, it has shot up from the about-10 ms it n

I have attempted to unlock a device from AT&T's network. I have submitted multiple requests, but it always says I have a balance due.  I have unlocked other phones on this same account, that were purchased at the same time.   I have confirmed with AT&T that there is no balan

Starting yesterday 5/6/24 I have some emails not being delivered. The sender is getting NO error message.  They are NOT going to spam.  They are NOT going to trash.  There are NO filters and NO blocks.  There are multiple senders, one being another address of my own.   

I am trying to get to my email settings so I can see if the gmail.com domain is being blocked. When I try to view my settings I am redirected to directTV and cannot get to email settings from there.  

I have three phones and three lines. Two of the phones are in an installment plan and one phone is paid off. I’m trying to add a fourth line and a fourth phone with an installment plan but the system won’t approve me. It’s saying I have to pay for my phone in full.Why?

Do business wireless accounts have a passcode? And if so, how do you find it?I recently took over as the primary contact for our business account, but I haven't figured out how to navigate the Premier portal all that well yet.

My gateway was deemed "bad and needs to be replaced" by support. I was sent the new gateway (without the coax connection) and now I can only watch cable on my 1 wi-fi receiver on the back porch. Is it possible to just pick up an ethernet over coax adapter at Best Buy to make the new connection?

Is AT&T still having issues with us obtaining emails from Gmail? A friend sent to my att email address today and haven't received it.  I tried sending one from my gmail account and it was not received.

Just want to let you all know that I changed my service from AT & T to Consumer Cellular because it was far cheaper. I received an AT & T Mastercard debit card as a refund on my balance.  This is administered through  @northlane.com and @sunrise banks.  It is impossible to ac

Anyone have a workaround for the new air internet using the all-fi HUB not being compatible with VPN connections? Kinda ridiculous AT&T u-verse that is ?old? and not supported anymore works great and mandated upgrade to new air using HUB does not? I think this is unacceptable for more and more e

Starting yesterday afternoon, addresses that had successfully sent me emails to my sbcglobal account got a bounce back. I tried to send myself a message from my gmail account and got this. Apparently, spam is getting through.    ----- The following addresses had permanent fatal errors -----<[ema

Yesterday on May 2nd my Phone (Samsung A23) needed a software update ,so I decided to do just that,it was working completely fine etc. Today May 3rd I realize that it was moving very slowly in regards to certain apps ,so I decided to close all apps and restart my phone,and as a result: -the phone

Hi, AT&T long time small business customer. My daughter is moving to Australia for 1-year. We need to unlock her iphone. Sadly, her existing phone was stolen about a month ago, we replaced it with an Asurion refurb phone.  Paid the $275 to do that.  No biggie.   In order

Solid red on Wi-Fi, nothing on phone light

I paid off my cell phone. I also had trade-in credits applied to my account. How do I get the rest of my trade-in credit?