For the mom who gives us everything - Mother's Day gifts that connects us.
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Christmas Gift

Hello I received a cell phone for a Christmas gift and my girlfriend unexpectedly past away in January. I can’t make any phone calls and when I go to AT&T it showing service suspended. 

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13

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Accepted Solution

Customer Service Nightmare - No Passcode & Lost Return

I'm gonna break this into bullet points to make it easier to read: I ordered a new phone online for a new wireless account in January. After I receive the phone I changed my mind and decided to stick with my current provider. I take the brand new unopened phone to an AT&T store to return it,

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15

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Unable to Activate eSim

Hello, I paid for a prepaid e-sim service but it is not working. I paid 54 dollars and I still can't activate the SIM card on my cell phone. When I try to connect my cell phone to the E-SIM card using the QR code it tells me that it is disabled and that I should contact you. But I can't since my pho

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15

3

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Need help uploading my id

Can?t upload my id

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9

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Apple Watch 6

I have an Apple Watch Cellular how can I make calls on it. I have the ESIM installed

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11

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Port number out on unpaid phone

If I allow my daughter to port the number out on an unpaid phone will AT&T assign another number to it. I was told they cannot stop the porting out.

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10

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Family Setup Apple Watch & ATT = Monumental Frustration, Hours Spent on Support, And Still Watch Does Not Have Cell Service - HELP!

I recently bought two Apple watch SE (2nd generation) to function as a stand-alone watch for my kids (e.g., they don't have phones, so they will use the watch as a phone). Over the last 24 hours, I probably have spent 6 + hours with support with only partial success.  I have followed the gene

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742

9

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WiFi calling

I will be traveling to Europe and have decided to purchase an eSIM from a local provider because it is cheaper for me than the Intl Day pass that AT&T offers. I have been hearing about WiFi calling as an option for calls back to US, but I do not fully understand how this works.  WiFi calli

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10

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Not receiving all incoming messages

Starting yesterday 5/6/24 I have some emails not being delivered. The sender is getting NO error message.  They are NOT going to spam.  They are NOT going to trash.  There are NO filters and NO blocks.  There are multiple senders, one being another address of my own.   

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1.8K

80

Hacked

I have received several alerts from credit agencies informing me my s.s.# has been found on dark web through an at&t account. At&t hasn't contacted me to let me know my information was compromised and wonder why they haven't. Any feedback would be helpful. Thanks

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497

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(35)
All of my watches can not connect to cellular

I have spent a total of over 20 hrs on support trying to get our watches connected to cellular. This results when we upgrade or replace a watch. Any changes results in no cellular and ATT can't see to fix this issue. We cancelled two cellular lines from our watches be we waited so long and were sick

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10

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Email account locks out within minutes

I'm assisting a user with an sbcglobal.net email account who recently experienced a compromise of their emails. The attacker set up a filter to delete all incoming messages. Upon discovering this, the user promptly changed their password. However, they encounter an issue: every time they change thei

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7

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Make a Payment failed with "We are currently experiencing an issue processing payments."

I tried to make a payment with my debit card, but it said that "We are currently experiencing an issue processing payments. Please try your request again later. No other services are impacted." So what should I do next to active my prepaid plan? I have already tried what you said on this page http

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15

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No puedo conectarme a internet

Ay?dame no cometa la caja

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7

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Hola no recibo el mail de confirmaci?n para liberar un iPhone

Hola no recibo el mail de confirmaci?n para liberar un iPhone

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12

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Downed communication wire

I scrap metals on my off time and noticed some cut wire laying in the ditch. Is it ok for me to pick this up so I can scrap it?

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26

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Samsung A23 Software Update failed

Yesterday on May 2nd my Phone (Samsung A23) needed a software update ,so I decided to do just that,it was working completely fine etc. Today May 3rd I realize that it was moving very slowly in regards to certain apps ,so I decided to close all apps and restart my phone,and as a result: -the phone

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1.4K

5

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Official Solution

Internet down

Solid red on Wi-Fi, nothing on phone light

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432

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Official Solution

Device Unlock - Need Help!

Hi, AT&T long time small business customer. My daughter is moving to Australia for 1-year. We need to unlock her iphone. Sadly, her existing phone was stolen about a month ago, we replaced it with an Asurion refurb phone.  Paid the $275 to do that.  No biggie.   In order

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259

14

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Official Solution

Trade-in credits

I paid off my cell phone. I also had trade-in credits applied to my account. How do I get the rest of my trade-in credit?

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200

5

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Official Solution

New 2024 iPads ??

Will ATT be selling or an upgrade for the New ipads announced today?

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194

21

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