I switched over to AT&T wireless from TMobile and was told my S24 Ultra would ship in 2 days. Now it's been 6 days, no status update nor any help from CS, and I'm only few away from having to go through another billing period with TMobile and owe them for another month, because I was told that m

In October 2023 I agreed to a promotion to trade in two eligible devices from T-Mobile into AT&T for two free iPhone 15 Pros. I shipped the phones in according to the promotion with the pre-paid shipping label and waited the three billing cycles to receive my credit. After not receiving this cre

Hello, I paid for a prepaid e-sim service but it is not working. I paid 54 dollars and I still can't activate the SIM card on my cell phone. When I try to connect my cell phone to the E-SIM card using the QR code it tells me that it is disabled and that I should contact you. But I can't since my pho

Hello I received a cell phone for a Christmas gift and my girlfriend unexpectedly past away in January. I can’t make any phone calls and when I go to AT&T it showing service suspended. 

I'm gonna break this into bullet points to make it easier to read: I ordered a new phone online for a new wireless account in January. After I receive the phone I changed my mind and decided to stick with my current provider. I take the brand new unopened phone to an AT&T store to return it,

Can?t upload my id

I have an Apple Watch Cellular how can I make calls on it. I have the ESIM installed

If I allow my daughter to port the number out on an unpaid phone will AT&T assign another number to it. I was told they cannot stop the porting out.

I recently bought two Apple watch SE (2nd generation) to function as a stand-alone watch for my kids (e.g., they don't have phones, so they will use the watch as a phone). Over the last 24 hours, I probably have spent 6 + hours with support with only partial success.  I have followed the gene

I will be traveling to Europe and have decided to purchase an eSIM from a local provider because it is cheaper for me than the Intl Day pass that AT&T offers. I have been hearing about WiFi calling as an option for calls back to US, but I do not fully understand how this works.  WiFi calli

I switched over to AT&T wireless from TMobile and was told my S24 Ultra would ship in 2 days. Now it's been 6 days, no status update nor any help from CS, and I'm only few away from having to go through another billing period with TMobile and owe them for another month, because I was told that m

I have spent a total of over 20 hrs on support trying to get our watches connected to cellular. This results when we upgrade or replace a watch. Any changes results in no cellular and ATT can't see to fix this issue. We cancelled two cellular lines from our watches be we waited so long and were sick

I'm assisting a user with an sbcglobal.net email account who recently experienced a compromise of their emails. The attacker set up a filter to delete all incoming messages. Upon discovering this, the user promptly changed their password. However, they encounter an issue: every time they change thei

I tried to make a payment with my debit card, but it said that "We are currently experiencing an issue processing payments. Please try your request again later. No other services are impacted." So what should I do next to active my prepaid plan? I have already tried what you said on this page http

Ay?dame no cometa la caja

Hola no recibo el mail de confirmaci?n para liberar un iPhone

Yesterday on May 2nd my Phone (Samsung A23) needed a software update ,so I decided to do just that,it was working completely fine etc. Today May 3rd I realize that it was moving very slowly in regards to certain apps ,so I decided to close all apps and restart my phone,and as a result: -the phone

Solid red on Wi-Fi, nothing on phone light

Hi, AT&T long time small business customer. My daughter is moving to Australia for 1-year. We need to unlock her iphone. Sadly, her existing phone was stolen about a month ago, we replaced it with an Asurion refurb phone.  Paid the $275 to do that.  No biggie.   In order

I paid off my cell phone. I also had trade-in credits applied to my account. How do I get the rest of my trade-in credit?

Will ATT be selling or an upgrade for the New ipads announced today?