For the mom who gives us everything - Mother's Day gifts that connects us.
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Proof of purchase for installment plan that ended July 2023

I payed the remaining balance on my installment plan for my samsung galaxy z fold 3 in July 2023. I then unlocked the device and got service with another carrier. I need proof of purchase for the phone but since I'm no longer an AT&T customer, no one seems to be able to assist with providing a r

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No resolution for unwanted added line

I’ve been an AT&T customer since before the turn of the millennium, and never have I been so disappointed in AT&T. When I upgraded my cell phone at a physical store location in August, I asked if there was anything I could do to reduce my monthly cost. The agent told me that I could add anot

Questions

209

15

Why have these lines been on the ground for years?

Communication boxes and lines lying on the ground at 17380 El Camino Real

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36

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AT&T Internet isn't available at your address.

just moved in a new home, but the house is a new build, new address as well and I been trying to get Wifi but Is hard cause it always says Internet isn't available at your address. I don't know what to do or how to get it added to my area even tho If I enter the house right in front of me it will sa

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15

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Delete AT&T Account - Not a Customer

Hello, I have not been an AT&T customer for a few years now. I called in to have the account deleted as I don't want to monitor it. I only recently found out the account was still active even through there are no active services. Customer Service refused to delete the account multiple times.

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38

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Connect to Guest Network via Ethernet?

I have a BGW320-505 with the guest network enabled. I use the guest network for my IOT / Smart Home devices.  However, my security cameras connect to a base station that must be hard-wired to the router via ethernet.  Is it possible to connect to the guest network via ethernet?  Than

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20

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cannot log into myatt account

Every time I try to login it wants to send me a verification text, however it never does. Not to my phone and not to my husbands phone. So, I can't get into my account.

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6

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Prepaid HELP

My existing # was confirmed for transferring to AT&T pre-paid. I input my transfer PIN, IMEI, and paid $300 for 12 months of pre-paid service. AT&T assigned me a new #. My existing # is linked to my corporate work accounts and I have to keep it. The # AT&T assigned me wasn’t even on my p

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28

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AT&T Payment Missing

Hello, I received an email and text message on today 03/05/24 stating that my bill was past due. The payment was processed via bill pay electronic payment.  The payment was submitted on 02/28/24 with a payment date of 02/29/24.  I reached out to AT&T billing and according to the agent

Questions

161

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Need help from AT&T to investigate a bad route

I have AT&T 1 gig fiber and my brother has Comcast 1 gig service and lives about 2 hours away from me. Whenever I transfer files to him, the average speed is 2MB/s! With 1 gig upload, I'd expect to get -AROUND- 90MB/s. I only have this slow upload problem to him, nobody else. I have tried conne

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25

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(36)
cannot log into myatt account

Every time I try to login it wants to send me a verification text, however it never does. Not to my phone and not to my husbands phone. So, I can't get into my account.

Questions

6

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Unable to activate new Prepaid usim card

My provider was Mint Mobile and I got AT&T prepaid USIM to transfer to AT&T. When I tried to activate it I got the message that "loos like we hit a snag and can't complete your request right now. try again later. Error Code : SSACT-519. I think it should go completing pay my plan. However i

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8

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email to self, addressee unknown/gmail emails

I have an @sbcglobal.net email address. I have two issues: - I'm having trouble getting gmail emails. All of a sudden, I either don't get them, or I get them at least four hours later. I'm getting multiple other emails from many different people and companies as normal, which do not seem to be del

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11

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hiring issues

I have applied twice now to a store near where I live and twice now I haven't even been granted an interview they have just closed out the application then sent an email telling me I wasn't being considered. I find that to be a bit unprofessional. Do you have an email for the Human Resources for AT&

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14

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@att.net is rejecting my work email

Hello: my home email (@att.net) is rejecting all emails sent from my work email (@swedish.org). I checked under settings > security and more > filters and my work email is not there. How do I solve this? It only started happening 2-3 weeks ago for no clear reason. Yet, I can send emails from h

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32

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Errors message trying to send or receive email. att.net

All of the sudden every so often All of my @att.net email accounts get this message:"Account errors details" I see nothing wrong in settings. Re enter the passwords set up in Currently. Why does this happen and how do i stop this from occurring? I think in the past I had to go to currently.com and c

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13

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Not receiving all incoming messages

Starting yesterday 5/6/24 I have some emails not being delivered. The sender is getting NO error message.  They are NOT going to spam.  They are NOT going to trash.  There are NO filters and NO blocks.  There are multiple senders, one being another address of my own.   

Questions

4.8K

219

Accepted Solution

Official Solution

Internet down

Solid red on Wi-Fi, nothing on phone light

Questions

898

6

0

Accepted Solution

Official Solution

New 2024 iPads ??

Will ATT be selling or an upgrade for the New ipads announced today?

Questions

259

21

0

Accepted Solution

Official Solution

About changing internet plan

Hello, I want to change my plan to the 1 gig plan, but it seems like if I change the plan, there's a limit to the maximum data that I can use. Is there any way that I can change the speed but maintain the limit of the data that I am using? thanks.

Questions

243

2

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Accepted Solution

Official Solution

AT&T won’t unlock my deceased Mom’s iPhone

My mom passed away in July 2022 and after she died, my Dad brought her phone into an AT&T store in New York. The AT&T employee told my dad after he proved that she died that AT&T was closing my Mom’s account and that her remaining payments would be waived and take care of. My Dad was nev

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153

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