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sburden's profile

1 Message

Sunday, May 12th, 2024 11:38 AM

cannot log into myatt account

Every time I try to login it wants to send me a verification text, however it never does. Not to my phone and not to my husbands phone. So, I can't get into my account.

Community Support

 • 

232.8K Messages

1 month ago

Hello @sburden,

 

We hear you, and let's get the help you need.  

 

To get started, view the set of instructions under blocked messages:

 

For Apple:

  1. Go to the Settings icon.
  2. Tap Messages.
  3. Tap Blocked.
  4. Tap Edit.
  5. Tap the minus sign ( - ) next to the number of the contact you want to unblock.
  6. Tap Unblock.

For any Android devices you may own:

  1. Go to the Messages icon.
  2. Tap the menu (3 vertical dots).
  3. Tap Settings.
  4. Tap Block Numbers and Messages.
  5. Tap Blocked Messages.
    1. Any blocked messages will be displayed and can be unblocked.

Also check for device updates: 

  • Ensure that your device’s software is up to date. Sometimes, outdated software can cause issues with receiving short codes.

Hope this helps! Feel free to contact us if you have any further questions. 

 

Thanks for visiting AT&T Community Forums,
Gary, Community Forums Specialist.

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