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Missing data time stamps

On my bfs data usage it shows the normal every 3 hour time stamp then all of a sudden it will show 4kb 5kb or 6kb then the time logs will skip 12 hours and start again. It does this all the time. Sometimes it will skip 6 hours, 4 hours. But no data usage will show at all. Why would it do that?

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5

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0

Accepted Solution

Not receiving calls or texts on Android phone

Suddenly I'm not receiving calls or messages on my Pixel 7 Pro. I've had the phone for over a year with no problem like this. This is the fourth time in month that this has happened. I don't realize there's an issue until someone contacts me elsewhere to ask why I'm not responding...which is defeati

Questions

850

14

[Urgent] No access to US phone, unable to cancel auto-pay or log into account from abroad!

Hello, I recently moved out of the US, and need to cancel my AT&T service. In the States, I had a prepaid plan that was configured with auto-pay (each month, a fixed amount would be deducted from my bank). However, now that I am not in the country anymore, I am unable to cancel auto-pay. It has

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5

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cannot downloading anything

everytime i try download an update, document, etc. is says virus scan failed

Questions

22

2

0

Deceptive "Free Phone" Offer

Three weeks ago, I changed to AT&T fiber Internet, and the technician arrived and started the installation. I then received a call from AT&T, and the person on the phone said he was supposed to drop by and help me with apps and any questions I had about AT&T fiber. So I thought that was

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8

0

0

Complaint About an AT&T Store!

On Tuesday, May 7th, I went to an AT&T store in Mesa, Arizona. The salesman who sold me the service had sent me there for them to transfer the numbers in the directory of my Verizon flip phone to my new AT&T flip phone. The salesmen were very rude and told me it couldn't be done.  

Questions

31

9

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Installment plan locked device, can I add esim?

Hello, my device is currently under the installment plan with At&t and it has not been paid fully yet. I am planning to travel to another country and would like to get an esim for that. Am I'm able to add that esim into the device and use it?

Questions

6

0

0

Took my iPhone (That I am the original purchaser) to Apple for a repair and they said AT&T reported my phone as stolen (it wasn't)

My phone was never stolen or reported as stolen. CheckMEND says that ATT Mobility US flagged my device as lost or stolen but I am the original purchaser and I've never reported anything. When I call AT&T or go into the store they look in my account and it is active and has no locks or blacklis

Questions

8

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0

unlocking iphone11

my daughter sent her old iphone 11 to me but it is no longer online and i need to unlock it.how do i do that when it is not connected any longer?

Questions

8

0

0

Travel with local esim

I’m going to Europe in about a week and due to the high cost of the AT&T international plan I decided to purchase a local eSIM that will cover calls and texting while I’m in Europe. During this time I plan to keep my AT&T eSIM turned off, except when I’m by Wi-Fi and I may use it in airplan

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7

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0

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(44)
Missing data time stamps

On my bfs data usage it shows the normal every 3 hour time stamp then all of a sudden it will show 4kb 5kb or 6kb then the time logs will skip 12 hours and start again. It does this all the time. Sometimes it will skip 6 hours, 4 hours. But no data usage will show at all. Why would it do that?

Questions

5

0

0

[Urgent] No access to US phone, unable to cancel auto-pay or log into account from abroad!

Hello, I recently moved out of the US, and need to cancel my AT&T service. In the States, I had a prepaid plan that was configured with auto-pay (each month, a fixed amount would be deducted from my bank). However, now that I am not in the country anymore, I am unable to cancel auto-pay. It has

Questions

5

0

0

Deceptive "Free Phone" Offer

Three weeks ago, I changed to AT&T fiber Internet, and the technician arrived and started the installation. I then received a call from AT&T, and the person on the phone said he was supposed to drop by and help me with apps and any questions I had about AT&T fiber. So I thought that was

Questions

8

0

0

Installment plan locked device, can I add esim?

Hello, my device is currently under the installment plan with At&t and it has not been paid fully yet. I am planning to travel to another country and would like to get an esim for that. Am I'm able to add that esim into the device and use it?

Questions

6

0

0

Took my iPhone (That I am the original purchaser) to Apple for a repair and they said AT&T reported my phone as stolen (it wasn't)

My phone was never stolen or reported as stolen. CheckMEND says that ATT Mobility US flagged my device as lost or stolen but I am the original purchaser and I've never reported anything. When I call AT&T or go into the store they look in my account and it is active and has no locks or blacklis

Questions

8

0

0

unlocking iphone11

my daughter sent her old iphone 11 to me but it is no longer online and i need to unlock it.how do i do that when it is not connected any longer?

Questions

8

0

0

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Not receiving all incoming messages

Starting yesterday 5/6/24 I have some emails not being delivered. The sender is getting NO error message.  They are NOT going to spam.  They are NOT going to trash.  There are NO filters and NO blocks.  There are multiple senders, one being another address of my own.   

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New 2024 iPads ??

Will ATT be selling or an upgrade for the New ipads announced today?

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About changing internet plan

Hello, I want to change my plan to the 1 gig plan, but it seems like if I change the plan, there's a limit to the maximum data that I can use. Is there any way that I can change the speed but maintain the limit of the data that I am using? thanks.

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Accepted Solution

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AT&T won’t unlock my deceased Mom’s iPhone

My mom passed away in July 2022 and after she died, my Dad brought her phone into an AT&T store in New York. The AT&T employee told my dad after he proved that she died that AT&T was closing my Mom’s account and that her remaining payments would be waived and take care of. My Dad was nev

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161

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Accepted Solution

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avoiding charges when traveling internationally

I'm trying to avoid disconnecting my At&T service. I have an AT&T eSIM card, but am traveling abroad for 4 months. I have a physical international SIM card here in France and use that cellular data for all my calls and internet business. However, I DO want to be able to use iMessage on wifi,

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107

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