Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Troubleshoot your device issues
jfsommers's profile

1 Message

Monday, May 13th, 2024 5:58 AM

unlocking iphone11

my daughter sent her old iphone 11 to me but it is no longer online and i need to unlock it.how do i do that when it is not connected any longer?

ACE - Sage


118.2K Messages

1 month ago

Since it sounds like your daughter was the original purchaser, she should apply to have the phone unlocked herself. If there are any troubles with getting the phone unlocked only she can resolve those issues by contacting AT&T directly. 

 She should try the unlock portal herself.  If it gets denied for some reason then she should call AT&T and talk to advanced tech support


Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.