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Bad 4G LTE service

I live in NJ at the 08812-zip code. I currently subscribe to the Premium service AT&T has to offer. However, this area has 3 nearby towers.  One in Plainfield 4G only (bad service tower btw), 1 in Green Brook 4G/5G and another in Dunellen 4G/5G.  My home is in the Green Brook area, an

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What credit reporting agency does AT&T use to conduct a credit check?

I have frozen inquiries on my credit with all bureaus and need to know which one to unfreeze so that AT&T can run a credit check. I am based in Los Angeles, CA.

Questions

1.2K

1

Data Question

I Just Switched from my Unlimited Data Plan $30 Month (Hated Being Throttled) to the $50 5GB Plan since i tether a little here and there when my Comcast Internet is out but since i have a Service Discount of 24% to make my 5GB Plan $38 how much would my Data Cost Me This Month as i don't wanna call

Questions

4.7K

3

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Can't see my bill and can't get answers from anyone!

Hello, I recently (right before COVID-19) changed to AT&T unlimited plan and signed up for the autopay to receive the discount. I received my bill a week ago and the due amount jumped up and was much higher than the number I had received from AT&T before the switch so I tried to access my bill to s

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39

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My hotspot stopped working

I have an unlimited plan with hotspot with 10 lines and now my line (only one) does not work.

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64

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Unlimited Data and Tethering

I know tethering has not been allowed on unlimited data plans but my Galaxy S7 just got an update and now tethering is working where before it would say it wasn't enabled on my plan. Does anyone know if there has been a change to the terms that allows it now? I couldn't find any mention of it search

Questions

343

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Unlimited Plan, 22 gigs per line?

Hi,is the 22 gig before throttling with the Unlimited Plan for the whole account or is that 22 gigs per line?  Thanks

Questions

1.2K

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Long term California customer of AT&T mobile and home bundle - account cancelled today - Ive had a COVID hardship

I was told CA was protected it would stay - turned off today Due to business shutdown during COVID I, like many were laid off of work. Found a few jobs off and on but Ive been drowning this whole pandemic. Lots of local and government assistance available and I have pending applications that wou

Questions

124

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Phone Upgrade DISASTER

I've been a ATT customer for over 10 years with the unlimited everything plan. I got my first blackberry from them and my second blackberry after that. So a few years ago I got my first iPhone the 4s. So it s around October 17, 2014 and my iPhone 4s which is now 3 or 4 years old is running slow so I

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547

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Keeping grandfathered unlimited when upgrading with NeXT?

I want to pick up a new iPhone 6s (or whatever it will be called) when it's released in a few weeks.  I currently have a grandfathered unlimited data plan.  In the past I could keep that plan when upgrading, but recently AT&T changed it so that when buying a new phone, the only option is to pay for

Questions

1.7K

4

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Got rid of my unlimited data plan - got shared value plan. Saved avg $20/mo. What's the catch?

Greetings all, I've just upgraded my iPhone 4S to iPhone 6. I had a very old unlimited data plan ($30) and 1000 text messages ($10). My plan was 450 Nation with tons of saved minutes ($39). My monthly bill was between $85 - $99, due to overages (international text messages). I pre-ordered online (AT

Questions

1K

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Plans on grandfathered lines.

I just finished live chat with agent and deeply disappointed. I have 4 lines on my family plan, 3 of those lines are so called 'Grandfathered' lines before the first generation iPhone. 2 of the lines has the bundle service with 200 texts just can add $5 dollar more, but just 1 line's list has no opt

Questions

920

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Monthly charges increased in error after automated plan change promised at no additional cost

On Tuesday, June 16, 2020, I received a text message from AT&T at 7535 stating: AT&T Free Msg: Great news! As a valued AT&T Signature customer, your plan has been upgraded to Unlimited Elite at no additional cost. Your new plan has free HBO Max, 30GB of mobile hotspot per line, HD stre

Questions

100

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Hotspot denied on Prepaid Unlimited Plus Plan

Hi! I'm on Prepaid Unlimited Plus Monthly Plan and I just switched to Nokia XR20 phone. My old phone worked fine as a hotspot, but on Nokia I'm getting a message that my plan is not eligible: I checked my balance and it was just renewed with 10Gb of hotspot data remaining:

Questions

78

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Unlimited vs unlimited plus and tethering to my phone

I need my phone to tether to my computer for work. If I purchase an "Unlimited" PrePaid plan, will I be able to tether my phone to my computer and enjoy LTE speed data? Under that plan it says there is "no mobile hotspot". Is this referring to a separate hotspot device? Or is it also referring to my

Questions

72

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Unlimited Elite plan (current plan) vs. Unlimited Elite Plan (new plan option with a capitalized "P")

I currently have the Unlimited Elite® plan (lowercase "p"). On the "Enjoy 5g access" page in Wireless Support, I selected my address and then initiated the "Device Support" tool for my phone number.  (I have an iPhone 12 Pro (A2341).)  Once the tool completed a review of my device, my res

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31

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Adding a Prepaid data card to a billed monthly line

I am a current wireless customer with ATT and I am.billed monthly. Can I purchase an ATT prepaid card for additional data and add it on my monthly unlimited plan for additional.hot spot data? 

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18

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Help! ATT Data, MMS, confirmation texts not working to phone with Unlimited US/Mexico prepaid plan

Hi, I just received a new Maestro Plus phone from US to replace one that was bad in Mexico where I live. I use a prepaid SIM card with Unlimited US/Mexico plan that is always paid and works for the most part in Maestro phone. The SIM card works for most functions however I do not have any ATT data

Questions

169

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Closed

Identity. Fraud. Data Security. Contract.

AT&T contract states they will not keep our data safe. I did not read the contract See below. Get out while you can or read the fraud forums before doing business with AT&T. It is likely a timely  resolution will be quite challenging if your AT&T account is ever compromised.&nbs

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40

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HBOMax was working and now it's not.

HBO Max was working over the weekend, but now it's as if I've never activated it. BUT, when I click on activate I get this error: "It's not you, it's us...  Hmm … looks like you signed in with a different email address. Be sure to use the one that’s linked to your HBO Max account. Not

Questions

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