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SIM Card Replaced, Agent Removed my $45/mo Unlimited Data Plan

As title says, was having issues with VoLTE calling, went into the store and received a new SIM for my unlocked S10 (G973U1). Activated over the phone with an agent and my grandfathered data plan have been removed from my line. Who do I need to speak with to get my old or a comparable plan reinstate

Questions

 • Wireless Account

139

11

0

$20 off Unlimited Plans promo not working on multi-line group?

I have a Multi-Line account set up currently with 3 members. 2 are on a $50 prepaid plan and the 3rd is on the $65 unlimited prepaid plan.Currently, there's a "$20 off Unlimited Plans with AutoPay" promo (ending Jan 9, 2020). Based on the multi-line tool (https://www.att.com/att/prepaid-multiline-di

Questions

 • Account & Usage

217

3

0

0

'AT&T Roam North America' for Mexico and Canada (maybe) is coming May 20th, 2016

So the new feature is "AT&T Roam North America" (linked to AT&T News), it's for unlimited calls & texts and the data uses your data bucket.  15GB Mobile Share Value Plans and up gets this for Mexico. Unlimited Plan gets Mexico AND Canada. Business Plans only gets Mexico (see below for which plans). 

Questions

 • Network Coverage

2.5K

1

0

0

Original iPad AT&T cellular service

I have one of the original iPad cellular service unlimited accounts whose price was never supposed to increase EVER but obviously did. I used to be able to move my cell service between different iPads. Which was convenient as I could take the most appropriate iPad with me on the road. Recently, it s

Questions

 • Account & Usage

99

6

0

(Solved) "It looks like your AT&T subscription does not include HBO Max" after getting text saying I have it.

So over the weekend, I got a text from AT&T that says the following..."AT&T FREE MSG: Great news! Your AT&T unlimited plan gives you access to HBO Max(TM) at no additional charge. To start streaming: Download the app here: att.com/download4iphone1. Open the app and click Already Subscribed? Sign in.

Questions

 • HBO Max Account & Billing

1.7K

2

0

Is AT&T planning on adding the mobile hotspot feature/tethering to phones on Unlimited Plan soon?

Does anyone know if AT&T is planning on adding the mobile hotspot/tethering feature to devices on the Unlimited Plan anytime soon?

Questions

 • Data & Messaging Features, Internet Tethering

603

8

0

0

collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

277

3

0

My phone won't make or receive calls.

I paid bill last week. One phone on my plan is fully active; the other cannot make or receive calls or texts. Main number (working):  [EDITED] OTHER NUMBER (NOT WORKING):  [EDITED] [EDITED per Community Guidelines - Removed Personal Information]

Questions

 • Wireless Account

29

1

0

Roaming Charges and suspended service on my Unlimited Premium Contract?

AT&T. I have been traveling back and forth to Mexico on a regular basis for 8 months now with the proper contract/package to be able to do this seamlessly with my phone, number, data etc.  Yesterday and Today I have received charges of hundreds of dollars for roaming which is included in m

Questions

 • Wireless Account

99

9

0

AT&T upgraded Nationwide 450 minutes to Unlimited talk for free?

Did anyone else get a text from AT&T upgrading their 450 min nationwide talk plan to unlimited for free???  Not sure why they're doing this, but I'm surprised in a good way.

Questions

 • Account Features

985

4

0

0

Att unlimited extra

I just ordered the iPhone XR for $5a month and am trying to upgrade my current 4gb plan to the att unlimited extra as advertised on the website for $75. However when I try to change my plan I only get the unlimited starter and the unlimited elite offered to me. the unlimited starter shows a discr

Questions

 • Wireless Account

164

5

0

Ref new AT&T Plans (port in from TMobile)

Coming from Tmobile carrier unlocked galaxy S9 to AT&T $65 unlimited plan ($45 with auto pay). Lots of questions but want to be fully informed and feel many people can benefit from these answers! Please note these questions are specific to working with an unlocked tmobile device.-Will the following

Questions

 • Plans & Features

507

4

0

0

Can't Verify Subscription

Another "Can't Verify Your Subscription thread. I have Unlimited Elite Plan on 4 phones. I received a text message from ATT today letting me know that my plan has HBO Max available and all I need to do was follow the signup option for HBOMax.  I logged in to the ATT site with my username and

Questions

 • HBO Max Login & Installation

103

1

0

Why doesn't AT&T honor truly unlimited data contracts?

Hey folks, new to the forums, LONG time customer (15 years if you consider the previous ownership), and owner of (at one point) four different lines (now down to two). Apologies in advance that this is going to require some reading. Skip to the bottom for the TL;DR version, unless you are an actual

Questions

 • Data & Messaging Features, Internet Tethering

4.4K

14

0

0

Ooooo, a new prepaid option!

https://www.att.com/prepaid/plans.html ATT added a prepaid option for $75 with a 6 gig bucket of hotspot usage.   Nice!  And way to go ATT.

Questions

 • Account Features

214

2

0

0

HBO Access

Can i get access to HBO with my Business wireless plan - We have 10 plus lines with AT&T

Questions

 • HBO Max Login & Installation

51

4

0

Unlimited Fixed Wireless Internet Access

Does AT&T have unlimited plans for their Fixed Wireless service?  If so, where can I find the information?I currently have their Fixed Wireless with 340GB / Mo but it sure is used up quick.Thanks!

Questions

 • AT&T Internet Plans

1.4K

0

0

0

Nighthawk hotspot device...

Let me start by saying this, I have the unlimited plus plan, the one that was relaeased last year. And I want to order a nighthawk hotspot because I do not get any internet provider where I live at the moment. I know you can’t add a hotspot device to the current unlimited plans (The Unlimited and Mo

Questions

 • Other Phones & Devices

308

1

0

0

Does texting Canada from US have additional charges?

I live in the US, and have a friend I started texting that lives in Canada. I have an unlimited texting plan, and I have unlimited data. Does texting her have additional fees?

Questions

 • Other Phones & Devices

579

1

0

0

My Bill is Incorrect and I'm Tired of AT&T

My bill is incorrect. I never wanted unlimited. I was told last time I asked to lower my bill that the only thing that could be done is an upgrade to unlimited at no extra cost. I have the transcripts to prove it. I am only 1 person, age 25, and I'm having to work from home now. Before I was only us

Questions

 • AT&T Internet Plans

31

1

0

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