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daltonb's profile

New Member

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2 Messages

Sunday, June 11th, 2023 2:46 PM

Stolen iPhone from worker

Has anyone else have there trade in stolen and no one seems to help it’s been a year of this and me paying for phones that I shouldn’t be paying on anymore 

ACE - Sage

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118.3K Messages

1 year ago

Can I assume you did the trade-in deal? You haven't provided very much information. And since this is largely a customer populated forum, the time to contact AT&T or to Make a better Business bureau complaint would have been shortly after you upgraded and your credits did not start as expected. Do you have any documentation on your trade-ins?

New Member

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2 Messages

1 year ago

I did the Father’s Day/graduation deal last year $700 off any trade in value to upgrade to newest iPhone at the time as well as if you was a new or existing customer already the employees at the time never gave me no receipt showing trade in 

Community Support

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232.9K Messages

1 year ago

Hello, @daltonb. That is not the experience we want you to have. 


As this is account specific, let's move to a Direct Message so that we can verify your account information. Once we have you verified, we can take a deeper look into your trade-in history and status. 

 

Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right-hand corner of the Forums). We'll be awaiting your response. 

 

Goodacre, AT&T Community Specialist 

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