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mwendell's profile

Contributor

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3 Messages

Tue, Apr 21, 2020 5:48 PM

Cannot activate HBO with Unlimited Elite wireless service

One of the reasons I chose the AT&T Unlimited Elite plan was the free HBO. I have tried using the Access HBO link on your support page (https://www.att.com/support/article/wireless/KM1261921/), but that just leads to a page describing your unlimited plans.

I have already tried activating at atttvnow.com by testing the provided keyword to 2883, but I am told "Looks like your plan isn’t eligible for the HBO benefit. (Error code: 43408)", but clearly the plan is eligible.

This is getting very frustrating because I'm paying for this benefit but not getting it.

New Member

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1 Message

2年前

I am having the same issue. It feels like I’ve been going in circles.

Contributor

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3 Messages

I just got an email from AT&T asking me to 'accept' your reply to my post as the 'solution' to my issue. Sounds like their automated system hasn't read either of our posts.

Thanks for this forum AT&T, it's so helpful... argh.

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