AT&T Community Forums

Loyal Customer Thinking About Switching

Dear AT&T,

Good evening, I hope this finds whomever reads this; in bright spirits and enjoying the dawn of a new year.

I have been a loyal AT&T customer since 2007 when the very first iPhone was introduced. Along with that brand new shiny iPhone came a monthly service plan that included truly unlimited data not this nonsensical capped and throttled back "unlimited" data. Just so your aware. This is what unlimited means.

unlimited

[ˌənˈlimidəd]

ADJECTIVE

not limited or restricted in terms of number, quantity, or extent.

"the range of possible adaptations was unlimited"

Anyway, due to complications beyond my control I was unable to pay my bill and you eagerly cancelled my unlimited service. Five months later when I was able to restore my phone service I endeavored to get my plan back. I was told this was not possible. I then signed up for one of your PrePaid accounts. I have held this account for a number of years and I have always been frustrated the lack of data and the rather expensive data add-ons.

Today I am contacting you to see if you are willing to keep me as a loyal customer (what I would prefer) or will I be off to the greener pastures of Altice where a mere twenty dollar bill gets me unlimited everything (on your network no less). Match their service or give me back that original iPhone service with unlimited tethering and I'm yours all for the bargain price of one Andrew Jackson. What say you?

Sincerely,

Garathin

Responses

sandblaster

ACE - Expert

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64.6K Messages

4 years ago

Not sure what kind of response you are looking for but this is a customer to customer forum, not customer support. ATT isn’t going to do anything to retain a prepaid customer. ATT does not match prices or other carrier’s plans and there is no way you are getting your old plan back.

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formerlyknownas

ACE - Sage

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110.9K Messages

4 years ago

Just an FYI: the original unlimited plan was not totally unlimited and did have a throttle, was not allowed any use of hotspot, and is more expensive now then the currently existing unlimited plans which have less limits by far than the old, legacy plan. If AT&T will accept you as a postpaid customer again, it will require a credit check and paying off anything you owe on the old account. 🎉. But you just do you.

(edited)

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Blackcat1369

Tutor

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11 Messages

the best thing about these forums are these corporate shills that are always ready to defend any and every lousy and underhanded act that AT&T commits against its customers... a typewritten message doesn’t convey emotion, but it’s safe to say that these corporate c**ksuckers are absolutely gleeful as they crap all over their fellow customers in order to defend the company who doesnt offer them anything for spending their off time lurking on these forums. Eagerly awaiting the chance to tell someone that they may as well deal with whatever issue they’re having because the God they worship doesn’t have to play by any rules or have any ethics about how they do business.

People use these forums under the impression that they may be able to get real answers from the company... Something that is difficult to do while speaking on the telephone to a person for whom English is not their first language, and who cannot “get things done”.

We’ve all had experiences where you finally find the right person who understands exactly what you’re saying and can actually provide you with the info or service that helps. These forum trolls arent that person. They’re only here to take pleasure from the frustration and discomfort of others. They were the tattletales in grade school,the runout starters in high school and as adults, they’re still looking for that pat on the head that makes them feel like they’re better than someone else.

Like

4 years ago

0

formerlyknownas

ACE - Sage

•

110.9K Messages

Neither of us works for AT&T, I am not even an AT&T customer anymore because I was unhappy with some of the things that we're going on. I switched to Verizon in August.

I think we are both critical of AT&T in different ways. As an Android user, AT&T is not "user friendly".

The OPs complaint about unlimited data was factually untrue.

If you want someone to lie to you by all means call 611 and talk to somebody from AT&T. That is where I could always get misinformation. Fortunately I am an educated consumer and I knew when someone was blowing smoke.
I participate in these forums because calling AT&T for advice is sometimes futile and always a time wasting endeavor.

(edited)

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

4 years ago

0

formerlyknownas

ACE - Sage

•

110.9K Messages

@Blackcat1369 I checked out your old posts. Why are YOU still with AT&T if you are still unhappy with service?
I don't know what you think AT&T is going to do if you're in an area where service is being cut. The answer is to switch carriers. I tried Verizon prepaid for a year and was happy with coverage. So I moved all of my lines over to Verizon postpaid.
While I frequently had complained on the Forum about certain aspects of AT&T, I always knew that it was up to me to look for a solution.

When it comes to coverage and certain features that a carrier provides, you/the customer have to search for best fit. You absolutely cannot expect the carrier to change to fit you, no matter how many years you have used AT&T.

I was a Verizon customer for 17 years before switching to AT&T. I left Verizon because the Mobile Share value plan was going to be substantially cheaper for my family. And it was I saved about $100 a month right away and $200 a month for most of the five years.
Times, needs and plans changed. And Verizon was a better option, so I switched again.
While I still think that AT&T can do better, I knew better than to hit my head against a brick wall to try to get AT&T to change to suit me. You seem to prefer the brick wall. Really how smart is that?

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

4 years ago

0

Garathin

Loyal Customer Thinking About Switching

sandblaster

formerlyknownas

Blackcat1369

formerlyknownas

formerlyknownas

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