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HitmelikeaCyclone's profile

New Member

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5 Messages

Monday, May 9th, 2022 11:24 PM

Data in Canada

So I have been using my AT&T unlimited Prepaid account in Canada for over two years and I have had no problems. Two weeks ago I went back to the U.S. and came back to Canada. I was using ROGERS in Canada prior to going to the U.S. After I came back I was switched into Bell. Now I just got this message from 11112000 saying: 

"Hi, it's AT&T. Your data usage on other carriers' networks was significantly more than 100MB last month in violation of plan terms. To avoid possible termination of your wireless service, use Wi-Fi for off-network data usage wherever possible."

I don't understand this message because I have the unlimited prepaid plan for Data, talk and text in Canada, USA and Mexico. Anyone else get this message? Not sure why I got this message.

Community Support

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231.3K Messages

2 years ago

Hey there HitmelikeaCyclone, we want to take a look into why you are receiving this data alert message. 

 

Let’s meet in a Direct Message to see why you are receiving this message about your data usage. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

 

In the meantime, you can view ways to manage international usage.

 

We look forward to meeting you in a DM to get this figured out.

 

Thank you for contacting AT&T Community Forums.

 

Lorie, AT&T Community Specialist

New Member

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2 Messages

2 years ago

Hello!  Did you by chance find out why you got that message?  I received the same message so I’m curious as to what their solution was. Thanks.  

New Member

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5 Messages

2 years ago

It must be a glitch in the system. I was told there was nothing to worry about when I last got this message about a month ago, as I have the unlimited plan. At that time I was in Canada, and my services were working just fine. I had no termination of my wireless service even after receiving this message. I got the same message again a few days ago, and I've been in the States for over a month now. I have an iPhone so there's literally no way I can switch carriers. I think its a glitch with AT&T prepaid. I wouldn't really worry if you have an unlimited plan. 

Former Employee

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32.9K Messages

2 years ago

@formerlyknownas do you still have the terms for roaming in canada limitations 

New Member

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2 Messages

2 years ago

@HitmelikeaCyclone Thank you very much for your reply!  I definitely have the prepaid unlimited plan, and since I’m currently in Canada I was concerned that my service would abruptly end. Your response makes me feel much better that it’s probably a glitch.  Much appreciated!

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