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Removed unlimited data plan without notifying

I lost my phone a week ago so I had to change to my old one.ATT said that I need new sim card so I went there changed but once I got home I found out they removed my unlimited data plan. They wanted me to get new data plan. Here is the thing even they told me that they opened the case I can't stop t

Questions

 • Data & Messaging Features, Internet Tethering

545

3

0

0

AT&T Rep screwed me out of my grandfather home phone plan!

Called to have my grandfather $25 Uverse home phone 1000 mins unpublished never used enough to warrant unlimited, Rep started hitting me up with a promo home phone unlimited $25 for three months then $35.. I said no at least four times to this determined Rep, well you guessed it he changed it anyway

Questions

 • AT&T Phone Features

594

6

0

0

Ref new AT&T Plans (port in from TMobile)

Coming from Tmobile carrier unlocked galaxy S9 to AT&T $65 unlimited plan ($45 with auto pay). Lots of questions but want to be fully informed and feel many people can benefit from these answers! Please note these questions are specific to working with an unlocked tmobile device.-Will the following

Questions

 • Plans & Features

489

4

0

0

Create an account without a zip-code

I was on vacation in the states and signed up for a prepaid plan and now as I'm back home in Norway I want to cancel my plan. As I'm not an U.S. resident I don't have a zip-code and I can't seem to be able to create an account to manage my plan without this zip code.  Thanks for help.

Questions

 • Account & Usage

867

1

0

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Does AT&T enjoy torturing their customers.

Called a few weeks ago to change my plan. Spoke to retentions. Got a great deal! Unfortunately, the great deal isn't reflected online or in any paperwork. Did they forget? Called to find out what happened. 1) Called 800-288-2020. Holding for 10 minutes. Person who answered finally said I had to call

Questions

 • U-verse TV Account

547

4

0

0

Help with Nokia Lumia 1520 EFT

Hi, I am considering buying this phone:  http://www.att.com/cellphones/nokia/lumia-1520.html  on a 20 month plan and would like to know whether I can;Terminate my plan at any time by paying the early termination fee of $325 (less $10 per month),It can be shipped to Australia (but obviously not have

Questions

 • Other Phones & Devices

567

1

0

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Trade In Question

If I have a couple payments left on my OLD phone, can I pay it off after I trade it in and keep it and use the NEW phone on the Next plan? I have my new phone now, but I haven't mailed in my old one yet. After looking online, I only owe like $70 on it to pay it off. So, even though I have both phone

Questions

 • Phone & Device Upgrades

515

2

0

0

Absurd International data plan billing

I hope AT&T reads this and gets their act together. If you agree, please make your voice heard. The current method of billing international data and voice packages in absurd, ambiguous and down-right deceitful. AT&T forces you to add an international service for a whole month, even if you are using

Questions

 • Wireless Billing

389

2

0

0

gophone rate plan vs account balance expiration

I'm confused about expiration dates for my prepaid phone account. I have the $40 monthly plan, which expires 7/21/14 (tomorrow!), but I also have an account balance, which expires 10/12/14. I'm currently out of the country, and will be back briefly at the end of August (leaving again on the 27th), s

Questions

 • More AT&T PREPAID Discussions

2K

1

0

0

Getting new iphone 6's... looking at the NEXT plans. Are my calcs correct?

It's time for the wife and I to upgrade.I'm trying to figure out if the NEXT plan is worth it or not. Here is some background info... I'm getting a 6+ 128gb and she's getting a 6 64gb. I have unlimited data right now and my wife has 3gb data. We have an older 550 minute FamilyTalk where we lose roll

Questions

 • Wireless Billing

1.1K

6

0

0

Prepaid Autopay discount upon changing plans

I changed my plan before the due date. From $50 ($40) to $65 ($55). I’m on autopay. I was charged $65 plus taxes. Should i be charged the discounted amount upon changing plans? Or does it start on the next cycle? Thank you!

Questions

 • More AT&T PREPAID Discussions

245

1

0

0

Service Discount - Deceiving Applications

I've always enjoyed my service with AT&T and think they treat their customers well. I recently started a new job a few months ago, and found out they had a cell phone discount available.  Turns out I can get a 13% discount on my phone service. My normal bill is $105.54 per month. So, logically I ass

Questions

 • Wireless Account

800

1

0

0

I Didn't have the funds to pay with auto pay but i added the funds later and my plan hasn't renewed

I Didn't have the funds to pay with auto pay but i added the funds later and my plan hasn't renewedit said my account balance was $55.00 so i added the 55 and all it says now is payment due $0.00 due date now and i need service for work i didn't get paid till today so i added the funds today

Questions

 • Account & Usage

257

3

0

0

How I can switch to another plan

Hi.   Now I have plan for 60$ in month - "Unlimited Choice". I want to switch to "Unlimited Plus" plan for add ability to share internet traffic from my smartphone. What do I need to do? Can I just pay 30$ additionally if my autopay date 1 day of each month and it will be switched automatically imme

Questions

 • Wireless Billing

94

1

0

0

Official Solution

On initial login on MyAtt service plan and phones displayed incorrectly

As noted in another post, I recently upgraded one line of a three-line plan to a smartphone. That upgrade changed one of the three dumbphones to a smartphone. The actual service plan, however, should be unchanged since it already had qualifying data on it. The added cost of the change of one line to

Questions

 • Online Account Access

878

5

0

0

Accepted Solution

Official Solution

Canceling Mobile Plan from Canada

I traveled to the US 2 month ago. I bought a new sim card and I said to the AT&T staff I use the 40-$ plan for only 1 month, because I backed to Canada after that. Until now, however, I have charged 80$ for 2 months.I dont have any ID and password to make a live chat, dont have any customer service

Questions

 • Plans & Features

1.2K

4

0

0

Accepted Solution

Official Solution

AT&T Signature Program

Got an email from AT&T today... Great benefits, new name: AT&T Signature Program This program provides benefits to you as a qualified employee or member of your organization What is this all about?  Can't wait!  I am currently getting a discount through my employer (AT&T Premier) but cannot get this

Questions

 • Wireless Account

6.3K

7

0

0

Accepted Solution

Official Solution

AT&T Unlimited Your Way Plans – Get The Scoop from the AT&T Community

Data Your Way is a Scroll Away AT&T is a pioneer when it comes to its products and services and we are doing it again! The Community Team is proud to announce our AT&T New Unlimited Wireless Plans!   Ready for the next level of communication and entertainment? Go to&nbs

Questions

 • Data & Messaging Features, Internet Tethering

221.8K

31

0

0

Accepted Solution

Official Solution

Transfering Data Plans in an Account

I started an AT&T account way back in 2009, I got two iPhones with unlimited data plans (perk of my current job), one for me and one for my wife. After two contract renewals, I upgraded my phones and added two more lines for my sons. I got one a 5gb data plan and the other a 3gb data plan, but now I

Questions

 • Wireless Account

903

5

0

0

Accepted Solution

Official Solution

Should I switch to the $160/four phones plan if I currently have unlimited data?

My current family plan hovers around $240+/month for four phones, two of which have unlimited data. I understand that at&t no longer offers unlimited data plans. The two phones with unlimited data typically use between 10-15 GB/month and although it is possible for us to cut back, I assume that if I

Questions

 • Wireless Billing

4.8K

7

0

0

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