Plans on grandfathered lines.
I just finished live chat with agent and deeply disappointed.
I have 4 lines on my family plan, 3 of those lines are so called 'Grandfathered' lines
before the first generation iPhone.
2 of the lines has the bundle service with 200 texts just can add $5 dollar more, but just 1 line's list has no option like this, but '$20 of Unlimited texts'
I really don't need that much text, just around 100~150, which can purchase with $5 more like other lines.
So I tried to add the '$30 Unlimited family messaging' for all of my lines exist, guess what?
They refused and warned that will break my unlimited data status.
What kind of customer service treats the old grandfathered royal customers like this?
The agent offered me to give up the unlimited data status and change to Mobile Share plan.
I really felt bad.
Someone in ATT headquaters should know why people change there carrier to T-mobile, which include 'real' unlimited plan.
Why I have to pay $20 instead of $5 to use around 100 texts per month?