Contributor
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1 Message
Removed unlimited data plan without notifying
I lost my phone a week ago so I had to change to my old one.
ATT said that I need new sim card so I went there changed but once I got home I found out they removed my unlimited data plan. They wanted me to get new data plan. Here is the thing even they told me that they opened the case I can't stop thinking they are trying to get new 6g or 3g plan not giving me back original plan. However, I am trying to file a complain. Where i can find one n ATT site and if you know any third party to help this issue please let me know.
ATTJulieCS
Former Employee
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1.1K Messages
9 years ago
@choroksek , sorry to hear you lost your phone! We can certainly look into your data plan for you. Send us a private message by clicking here. Include your name, account number, contact information and the best time you can be reached. One of our specialists will contact you within 2 business days to assist.
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Eddiebara
Voyager
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3 Messages
9 years ago
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Eddiebara
Voyager
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3 Messages
9 years ago
This just happen to me this weekend, November 16, 2014. I received a message about I reach my cap in Data Usage when I knowly know I have a unlimited data. Contact ATT and they insisted that I had not had unlimited for the past last billing cycle but when I log in it clearly said I had unlimited data. I requested to be transferred to a supervisor where he mention there must of been an error in removing my unlimited data. So now I have to wait 7 days for this to be resolved. This is unsatisfactory when I have been a loyal customers for over 7 years.
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