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a_y_o10's profile

Contributor

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1 Message

Sat, Aug 31, 2019 9:17 PM

Subscriber Fraud

I reported fraudulent activity against an ATT employee, from a store in either Torrance or Lawndale, California. I have been a valued customer for over a year, and I purchased an Android ZTE, prepaid phone. About 8 months ago, prepaid account settings was nowhere found on the company website, and customer service confirmed that prepaid phones did not have a system to file claim or payment method. Now, prepaid access is. available I am cancelling my account because I am not a protected customer. This person has access to my banking information, at initial checkout, which was provided, and personal information such as email and home address. They are a technician, and may have purposely sold me a product that has little to not security authentication, hence cellular cloning fraud. I am a victim of fraud, which is now recurring, probably without my knowledge, and definitely without my consent. 

QuarryRye

Master

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3.2K Messages

2 y ago

@a_y_o10 wrote:

Now, prepaid access is. available I am cancelling my account because I am not a protected customer.

Just stop paying for it, and your account will be cancelled in 60 days.

 

This person has access to my banking information, at initial checkout, which was provided, and personal information such as email and home address.

Everyone at AT&T has access to that information. But your bank information is masked from employees.

 

They are a technician, and may have purposely sold me a product that has little to not security authentication, hence cellular cloning fraud.

Cloning fraud is highly unlikely with any modern cell phones. It has nothing to do with "security authentication."

 

I am a victim of fraud, which is now recurring, probably without my knowledge, and definitely without my consent.

 If you have no knowledge of fraud on your account, then why would you think you're a victim of it? It sounds like simple paranoia. If you're that worried about it, let your service expire and you can sign up again in 60 days after it's canceled. Or not.

ACE - Sage

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90.4K Messages

2 y ago


@a_y_o10 wrote:

I reported fraudulent activity against an ATT employee, from a store in either Torrance or Lawndale, California. I have been a valued customer for over a year, and I purchased an Android ZTE, prepaid phone. About 8 months ago, prepaid account settings was nowhere found on the company website, and customer service confirmed that prepaid phones did not have a system to file claim or payment method.  Huh?  The paygonline.com website is how prepaid manages their service and payments.   File a claim?  For what?  If you have a problem you call 611 for customer service.  

 

Now, prepaid access is. available I am cancelling my account because I am not a protected customer.

Not protected against what?  

 

This person has access to my banking information, at initial checkout, which was provided, and personal information such as email and home address.   What makes you think that?  In order to login to your account you need the phone, phone number and PIN code.  Without all 3, no one can access your account.  

 

They are a technician, and may have purposely sold me a product that has little to not security authentication,  not true. See above.  

hence cellular cloning fraud.  Cloning went out with analog phones.  Now you’re into tin foil hat territory. 

 

I am a victim of fraud, which is now recurring, probably without my knowledge, and definitely without my consent. 

And what fraud is that?   I’ll bet it has nothing to do with your phone service.  🤨

 


 

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