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rvelazb's profile

Tutor

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5 Messages

Fri, Jun 19, 2015 1:18 AM

AT&T Rep screwed me out of my grandfather home phone plan!

Called to have my grandfather $25 Uverse home phone 1000 mins unpublished never used enough to warrant unlimited, Rep started hitting me up with a promo home phone unlimited $25 for three months then $35.. I said no at least four times to this determined Rep, well you guessed it he changed it anyway! ... Called twice was then told no problem, no change second flat out shot down as to return grandfather plan or to allow me to file a complaint against Rep. additional $120 if I stay... Three months im pulling all the uverse plugs..I hope AT&T loses their fresh 100mil lawsuit.. No CEO's for POTUS ever!

JefferMC

ACE - Expert

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30.3K Messages

7 years ago

I suggest that you click this AT&T logoCustomer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues and lodge your complaint. You can expect a reply via return PM (the blue envelope envelope  in the upper right hand corner of this site, next to your avatar and name) in a business day or three.

Tutor

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5 Messages

7 years ago

thanks giving it a shot..

Tutor

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5 Messages

7 years ago

No surprise AT&T never replied.. anyone know the correct consumer complaint place for this issue of mine?

ATTDmitriyCM

Community Manager

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10.2K Messages

7 years ago

Hi @rvelazb

 

I see that one of our managers has sent you an email few days ago, but it's not clear to me if they were waiting for a reply or not, I apologize for any confusion. I will ask them to contact you again, or if you see the email, you can reply to it too.

 

Please let me know if you have any questions.

 

Thank you,

Dmitriy

Tutor

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5 Messages

7 years ago

Thanks for your email, This is all I received 'tis morning 12am

@Topic: AT&T Rep screwed me out of my grandfather home phone plan!
Date: 06-18-2015 6:18:33 PM

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Tutor

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5 Messages

7 years ago

Prob solved, was unable to get resolve, so I switched to their 200min plan same $25 I was paying for my grandpa 1000 plan ($35 otherwise), turned off voicemail so no answers no lost minutes when away.

 

I'll be danged if im going to let At&t screw me out of an extra $120 a year for a uvoice plan that I never hardly used or asked for! Soon as I'm all clear contracts, At&t is history.

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