For the mom who gives us everything - Mother's Day gifts that connects us.
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AT&T's string of bad choices

I feel the need to express this somewhere, and since there is no good place under support, here goes... AT&T seems to be going out of their way for customer dissatisfaction. First, you have the data breach.  Nice job with that one.  (sarcasm) Not long after you announce the price o

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Downed communication wire

I scrap metals on my off time and noticed some cut wire laying in the ditch. Is it ok for me to pick this up so I can scrap it?

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About changing internet plan

Hello, I want to change my plan to the 1 gig plan, but it seems like if I change the plan, there's a limit to the maximum data that I can use. Is there any way that I can change the speed but maintain the limit of the data that I am using? thanks.

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Accepted Solution

Any way to add UHD to HBO Max by paying the difference?

I believe that the "free" subscription to HBO Max does not include 4K UHD and Dolby Atmos quality tier. Is there any way of paying the difference and enabling those features? Or I could switch to a different "free" streaming option w my AT&T subscription.  What other streaming subscription

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99

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Horrible! BE WARNED, DO NOT Use AT&T Wireless

I am a former AT&T wireless customer and current AT&T internet customer. this started with sales rep named Emmanuel Trye located in Wake County, NC. He said that if we switched to AT&T, we would be able to bundle our phone and internet, and we would get two free phones. I have been an AT

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formal written complaint

Do you know where I can file a formal written complaint? I have been attempting to resolve an issue for over two years. Every time I call, I'm directed to visit the store. However, upon visiting the store, I'm informed that the matter must be addressed by the regional manager, and unfortunately, I n

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Closed

How good of condition does a phone have to be to trade in?

I have a galaxy s4 mini and am ready to trade it in, but theres a couple of small chips on the side. Would they accept that?

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7.9K

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Official Solution

Sbcglobal email

The very first email I was set up with was an sbcglobal account created by my parents. I still have access to this account and have old emails but at some point I changed the address to a yahoo address. I signed up for social media using the sbcglobal account and I am trying to delete these accounts

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39

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Official Solution

Data Breach

What is AT&T doing about the recent data breach, besides claiming it did not come from their network?

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74.5K

167

Access from AT&T

I am on the Access from AT&T plan for $10 a month. I just got approved for the Emergency Broadband Benefit program which provides up to $50 per month on broadband service. I have the e-mail approval from Universal Service Administrative Company (USAC). They are the ones who administer the govern

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(44)
Downed communication wire

I scrap metals on my off time and noticed some cut wire laying in the ditch. Is it ok for me to pick this up so I can scrap it?

Questions

4

0

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Horrible! BE WARNED, DO NOT Use AT&T Wireless

I am a former AT&T wireless customer and current AT&T internet customer. this started with sales rep named Emmanuel Trye located in Wake County, NC. He said that if we switched to AT&T, we would be able to bundle our phone and internet, and we would get two free phones. I have been an AT

Questions

5

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Primary email corrupted

The primary email for my account, that I've had has been compromised. I've had to change my password many times because I've had too many log in attempts (I've not...) and now the inbox is overloaded with as many as 23 phishing emails a day.  Is there a way to change the primary email associat

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5

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Transferring my service

I'm moving and want to transfer

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11

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bellsouth.net not working with gmail

this was working for a very long time but soon after changing password on at&t account (bc of an email from AT&T about a security update) my bellsouth.net email being pulled into gmail has stopped. Using the following  username=<me>@bellsouth.net password=reverted to my origina

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5

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Att unlimited premium has slow data speeds

Why is my data always slow and inconsistent ? I pay $85 monthly for a plan that states the data will never slow down. I don’t understand why the opposite is happening. I recently had 8mbps download and 1 mbps upload results from my speed test app. Called customer service and they just gave out a bun

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Trending Accepted Solutions

(59)

Accepted Solution

Official Solution

Problem receiving email

Starting yesterday afternoon, addresses that had successfully sent me emails to my sbcglobal account got a bounce back. I tried to send myself a message from my gmail account and got this. Apparently, spam is getting through.    ----- The following addresses had permanent fatal errors -----<[ema

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1.7K

4

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Accepted Solution

Samsung A23 Software Update failed

Yesterday on May 2nd my Phone (Samsung A23) needed a software update ,so I decided to do just that,it was working completely fine etc. Today May 3rd I realize that it was moving very slowly in regards to certain apps ,so I decided to close all apps and restart my phone,and as a result: -the phone

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667

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Official Solution

Device Unlock - Need Help!

Hi, AT&T long time small business customer. My daughter is moving to Australia for 1-year. We need to unlock her iphone. Sadly, her existing phone was stolen about a month ago, we replaced it with an Asurion refurb phone.  Paid the $275 to do that.  No biggie.   In order

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231

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Official Solution

Trade-in credits

I paid off my cell phone. I also had trade-in credits applied to my account. How do I get the rest of my trade-in credit?

Questions

140

5

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Accepted Solution

Official Solution

International travel - Is this the best way?

Attention: International Day Pass prices are changing. Starting May 14, you'll pay $12/day for one line and $6/day for each additional line used on the same day. Hello- I have the International Day Pass feature enabled. However, I am a cheapskate and don’t even want to spend the $10/day

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136

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