For the mom who gives us everything - Mother's Day gifts that connects us.
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(368544)
Why can't I change / alter / modify my landline service online?

Why has AT&T made it SO HARD to do business with them? If you need landline information or you need to change a calling service or long-distance plan, they make you CALL them and then sit on hold for an hour. I used to be able to make changes to my account online. Are they trying to lose custome

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8

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AT&T Security Breach

I have not been contacted by AT&T offering me Experian Identity Works protection to this day (5/7/24)! My information is on the dark web thanks to their mishandling. I am submitting a complaint with the FCC today!

Questions

201

7

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Overseas (China) phone usage

I was told that I'm not eligible for an international phone plan for our trip to China, but that I can receive text messages (to get 1 time passcodes) @ .50 each. Will I really be charged for every text message received while I'm there, including spam, etc? We only need texts to get the passcodes. W

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15

4

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My account was banned and my reply deleted... No reason why

My account was banned and my question/answer was deleted.  I posted the solution on how gold star families can get the military discount.  It says to contact an administrator on the login page, but no contact button. Can an administrator please contact me?  [email scrubbed]

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3

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ATT screen protector lifetime replacement guarantee

My family purchased four (4) of the AT&T screen protectors when we bought our four phones because we were told that AT&T would replace them for free if we purchased them with our new phones. They were $40 each when we purchased them. Today my daughter and I went in to claim replacement scree

Questions

2.4K

11

Need help from AT&T to investigate a bad route

I have AT&T 1 gig fiber and my brother has Comcast 1 gig service and lives about 2 hours away from me. Whenever I transfer files to him, the average speed is 2MB/s! With 1 gig upload, I'd expect to get -AROUND- 90MB/s. I only have this slow upload problem to him, nobody else. I have tried conne

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15

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Call log question

Does anybody know what the symbols mean on a call log? It says email to mobile, but there’s no number and no email only these symbols. it has a picture of a telephone and @  05/06/2024 06:51:49 PM @

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14

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How can I keep att prepaid number and change from prepaid plan to regular att phone plan

Currently have att prepaid plan and have purchased Apple Watch. I know I need regular att plan to add cellular watch option but NOBODY AT ATT 611 or 800# can tell me how to do it and to go to store, but corporate store can’t move it and then 800# told us “article Knowldge base” said retail, not cor

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11

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Beeping Before Dial Tone

I have a new ATT DL72310 land line phone and it beeps several times before getting a dial tone. How do I get rid of that?  I’ve deleted all voice mails, so it’s not that.  Appreciate anyone’s help!

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10

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Att.net

Since security breech, my email has been limping along. Now it doesn’t work at all. Can’t get it reset, I have talked to 19/different people and transfer over dozens. Of times. Nobody know what they are doing, half the number I got or out of service. Had appointment set up for today, nobody called.

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(39)
My account was banned and my reply deleted... No reason why

My account was banned and my question/answer was deleted.  I posted the solution on how gold star families can get the military discount.  It says to contact an administrator on the login page, but no contact button. Can an administrator please contact me?  [email scrubbed]

Questions

3

0

0

Data Breach

I have tried to sign on to ExperianID and it says my activation code is invalid. Help!

Questions

14

0

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ATT Yahoo Email Problem

All of a sudden, the emails I receive that were sent to me by phone numbers (NOT other email addresses) have blank bodies where the message should be. There is absolutely nothing there to read.  What gives?  How do I fix this problem that never has occurred before?  Thanks.  &nb

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10

0

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email to self, addressee unknown/gmail emails

I have an @sbcglobal.net email address. I have two issues: - I'm having trouble getting gmail emails. All of a sudden, I either don't get them, or I get them at least four hours later. I'm getting multiple other emails from many different people and companies as normal, which do not seem to be del

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8

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No Email from CdKeys Website

Hello, I placed an order from the CDKeys website. I believe their email domain is @cdkeys.com I do not even receive emails from them to reset my password. I spoke with their support and they are suggesting to whitelist the email address. I don't know how to do that. Can an ATT Support person assis

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8

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hiring issues

I have applied twice now to a store near where I live and twice now I haven't even been granted an interview they have just closed out the application then sent an email telling me I wasn't being considered. I find that to be a bit unprofessional. Do you have an email for the Human Resources for AT&

Questions

11

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Trending Accepted Solutions

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Accepted Solution

Official Solution

Not receiving all incoming messages

Starting yesterday 5/6/24 I have some emails not being delivered. The sender is getting NO error message.  They are NOT going to spam.  They are NOT going to trash.  There are NO filters and NO blocks.  There are multiple senders, one being another address of my own.   

Questions

4.7K

217

Accepted Solution

Official Solution

Internet down

Solid red on Wi-Fi, nothing on phone light

Questions

833

6

0

Accepted Solution

Official Solution

New 2024 iPads ??

Will ATT be selling or an upgrade for the New ipads announced today?

Questions

250

21

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Accepted Solution

Official Solution

About changing internet plan

Hello, I want to change my plan to the 1 gig plan, but it seems like if I change the plan, there's a limit to the maximum data that I can use. Is there any way that I can change the speed but maintain the limit of the data that I am using? thanks.

Questions

234

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Accepted Solution

Official Solution

AT&T won’t unlock my deceased Mom’s iPhone

My mom passed away in July 2022 and after she died, my Dad brought her phone into an AT&T store in New York. The AT&T employee told my dad after he proved that she died that AT&T was closing my Mom’s account and that her remaining payments would be waived and take care of. My Dad was nev

Questions

151

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