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alltdl_not_banned's profile

1 Message

Saturday, May 11th, 2024 10:00 PM

My account was banned and my reply deleted... No reason why

My account was banned and my question/answer was deleted.  I posted the solution on how gold star families can get the military discount.  It says to contact an administrator on the login page, but no contact button.

Can an administrator please contact me? 

[email scrubbed]

ACE - Sage

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118.3K Messages

1 month ago

The community forum is moderated only, no one's good contact you. The most you will get is a message from ATT help telling you to contact them by phone or chat.

Moderation often auto removed and bans if it thinks you posted a spam link.  

The previous gold star post was removed entirely, and must have been removed by the original poster. AT&T never removes old posts.  

I do remember that post and the problem was she could not provide a pay stub within the past 90 days, but had all other documents.  

Community Support

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232.9K Messages

1 month ago

Hello @alltdl_not_banned,

 

Forum Guidelines Violation: It’s possible that some of your posts violated the forum guidelines, leading to the removal of your original account. Even if you believe your posts were innocuous, there might have been a misunderstanding or misinterpretation.
Suspicious Activity: Sometimes, accounts get blocked due to suspicious activity or security concerns. If your account was compromised (e.g., by a spammer or scammer), the system might have flagged it.
Communication: Unfortunately, it appears that you haven’t received any communication regarding the account block. Lack of communication can be frustrating, but it’s essential to find out the exact reason.

 

We do see that you have an issue.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you,

Jessica, AT&T community specialist.

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