For the mom who gives us everything - Mother's Day gifts that connects us.
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What to do if my sim card is stolen

I ordered this govmnt phone and come took my sim card

Questions

6

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I tried to install a wifi extender. All went well until I needed to find where to place it.

When I went from spot to spot in my house to find a good place for the extender, I kept having to move closer and closer to the gateway until it became ridiculous to use an extender - even 10' from the gateway was not good enough.

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5

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0

Need help from AT&T to investigate a bad route

I have AT&T 1 gig fiber and my brother has Comcast 1 gig service and lives about 2 hours away from me. Whenever I transfer files to him, the average speed is 2MB/s! With 1 gig upload, I'd expect to get -AROUND- 90MB/s. I only have this slow upload problem to him, nobody else. I have tried conne

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33

12

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experian identity works activation code sent by att does not work

Recieved a letter dated april 25, 2024 speaking to the recent data breach. Said I could sign up for protection through experian identity works, however when I filled out the form (which is good til August 2024) it kept stating the activation code was invalid. Really ATT???? Anyone else having this i

Questions

29

1

0

Accepted Solution

Official Solution

avoiding charges when traveling internationally

I'm trying to avoid disconnecting my At&T service. I have an AT&T eSIM card, but am traveling abroad for 4 months. I have a physical international SIM card here in France and use that cellular data for all my calls and internet business. However, I DO want to be able to use iMessage on wifi,

Questions

88

9

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cannot log into myatt account

Every time I try to login it wants to send me a verification text, however it never does. Not to my phone and not to my husbands phone. So, I can't get into my account.

Questions

14

1

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$5 refund for outage

After notification from ATT that they were going to refund $5 for the outage I was satisfied. Got my bill for the 7 lines and phones that I pay for and was surprised to see only one credit for $5.  Really upset!!  I get $5 and the guy who has one phone gets the same $5….not right …really

Questions

301

4

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Parental controls for devices connected directly via Ethernet cable

My son’s PC is connect led to our network via Ethernet cable. Smarthome Manager only seems to control wifi connected devices but I want to set limits on the times of day he can use his WIRED connection without having to go unplug him. Help!

Questions

47

4

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Takes a long time to fix!!

ATT keeps on moving the fixing time! From 2pm to 5pm, and I don’t know if I can trust their messages any longer! I’m paying for a service that’s poor.

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7

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0

Cannot see device on Smart Home Manager

I've seen a few threads but didn't get an answer... i'm trying to find my son's desktop computer on the Smart Home Manager so I can create a profile and shut the internet off at night so he won't play games till late.   I can see every manner of device connected to my router, but none of

Questions

8

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(41)
What to do if my sim card is stolen

I ordered this govmnt phone and come took my sim card

Questions

6

0

0

I tried to install a wifi extender. All went well until I needed to find where to place it.

When I went from spot to spot in my house to find a good place for the extender, I kept having to move closer and closer to the gateway until it became ridiculous to use an extender - even 10' from the gateway was not good enough.

Questions

5

0

0

Takes a long time to fix!!

ATT keeps on moving the fixing time! From 2pm to 5pm, and I don’t know if I can trust their messages any longer! I’m paying for a service that’s poor.

Questions

7

0

0

Cannot see device on Smart Home Manager

I've seen a few threads but didn't get an answer... i'm trying to find my son's desktop computer on the Smart Home Manager so I can create a profile and shut the internet off at night so he won't play games till late.   I can see every manner of device connected to my router, but none of

Questions

8

0

0

Breach activation code sent by AT&T is not valid

I received two separate letters about my data being breached and how I was being offered free of charge by Experian's IdentityWorks. I have entered both activation codes and get messages that neither of them is valid.

Questions

11

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identity theft protection

att sent notice it would cover id theft protection through experian id works on 4/25/24. the activation code included is not valid. what is the problem?

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10

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0

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(42)

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Not receiving all incoming messages

Starting yesterday 5/6/24 I have some emails not being delivered. The sender is getting NO error message.  They are NOT going to spam.  They are NOT going to trash.  There are NO filters and NO blocks.  There are multiple senders, one being another address of my own.   

Questions

4.9K

224

Accepted Solution

Official Solution

Internet down

Solid red on Wi-Fi, nothing on phone light

Questions

961

6

0

Accepted Solution

Official Solution

New 2024 iPads ??

Will ATT be selling or an upgrade for the New ipads announced today?

Questions

262

21

0

Accepted Solution

Official Solution

About changing internet plan

Hello, I want to change my plan to the 1 gig plan, but it seems like if I change the plan, there's a limit to the maximum data that I can use. Is there any way that I can change the speed but maintain the limit of the data that I am using? thanks.

Questions

262

2

0

Accepted Solution

Official Solution

AT&T won’t unlock my deceased Mom’s iPhone

My mom passed away in July 2022 and after she died, my Dad brought her phone into an AT&T store in New York. The AT&T employee told my dad after he proved that she died that AT&T was closing my Mom’s account and that her remaining payments would be waived and take care of. My Dad was nev

Questions

156

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