For the mom who gives us everything - Mother's Day gifts that connects us.
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Switch back to prepaid from post paid

I was on prepaid & switched to post paid for the iphone15 max. Was told the only way I could get the phone was to switch to postpaid & trade in my iphone 14 & the 15 max would be free. AT&T has really screwed up the billing & trying to talk to agent is terrible. I want to pay of

Questions

1

0

0

Accepted Solution

Official Solution

Can't activate new prepaid service with port in

Purchased a sim for the 12 month 16gb prepaid service, used the port my number current number in option. Received the SIM card today.  Online activation says the number is ported and everything is good to go, and that I just have to create the myATT account.  I've tried to create this acc

Questions

243

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Am I eligible for the current trade-in phone upgrade deal?

Am I eligible for the current trade-in phone upgrade deal? So, I’m trying to get the billing credit for the monthly payments on a new phone by trading in my old phone. It says I need to, “Activate/keep postpaid eligible unlimited wireless service (min. $75.99/mo. if new before discounts & elig

Questions

6

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Att unlimited premium has slow data speeds.

Why is my data always slow and inconsistent ? I pay $85 monthly for a plan that states the data will never slow down. I don’t understand why the opposite is happening. I recently had 8mbps download and 1 mbps upload results from my speed test app. Called customer service and they just gave out a bun

Questions

17

2

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Dead Zone

My husband has recently taken a job out of state. The apartment he has rented seems to be a dead zone. We have never had an issue with AT&T until now. What do you suggest we can do to fix the situation?

Questions

9

0

0

How to register

Don't know user ID

Questions

4

0

0

my account

my name was removed off the account without my permission. what can i do?

Questions

21

3

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Increased ping in 2 games

I had Att Fiber since 2021 and I used to get 29 ms in Genshin and 39 in star rail. Since last month, my ping has increased to 40 ms and 50 ms. I used a free vpn called windscribe and got the ping lowered to 35 ms in genshin. The ping increase is not that much but I was wondering how to get att to lo

Questions

13

1

0

One UI 6.1

anyone Know when One Ui 6.1 will be release to the Samsung Galaxy S22 ATT locked

Questions

26

2

0

horrible rubber banding trying to play world of tanks

I got new service wednesday may 1st since then i cant play world of tanks with massive packet loss att is not much help in fixing issue is my only option getting new isp Shared From PingPlotter

Questions

9

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(46)
Switch back to prepaid from post paid

I was on prepaid & switched to post paid for the iphone15 max. Was told the only way I could get the phone was to switch to postpaid & trade in my iphone 14 & the 15 max would be free. AT&T has really screwed up the billing & trying to talk to agent is terrible. I want to pay of

Questions

1

0

0

Am I eligible for the current trade-in phone upgrade deal?

Am I eligible for the current trade-in phone upgrade deal? So, I’m trying to get the billing credit for the monthly payments on a new phone by trading in my old phone. It says I need to, “Activate/keep postpaid eligible unlimited wireless service (min. $75.99/mo. if new before discounts & elig

Questions

6

0

0

Dead Zone

My husband has recently taken a job out of state. The apartment he has rented seems to be a dead zone. We have never had an issue with AT&T until now. What do you suggest we can do to fix the situation?

Questions

9

0

0

How to register

Don't know user ID

Questions

4

0

0

horrible rubber banding trying to play world of tanks

I got new service wednesday may 1st since then i cant play world of tanks with massive packet loss att is not much help in fixing issue is my only option getting new isp Shared From PingPlotter

Questions

9

0

0

Lifeline

Hello, would you be able to help me get internet service through lifeline? Or am I going to have to go to another website to get help? Sorry I am not trying to take it out on you that I do not have the means to pay for my own internet. I am not able to pay for my own place to live as well it is a sa

Questions

11

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0

Trending Accepted Solutions

(48)

Accepted Solution

Official Solution

Problem receiving email

Starting yesterday afternoon, addresses that had successfully sent me emails to my sbcglobal account got a bounce back. I tried to send myself a message from my gmail account and got this. Apparently, spam is getting through.    ----- The following addresses had permanent fatal errors -----<[ema

Questions

1.7K

4

0

Accepted Solution

Samsung A23 Software Update failed

Yesterday on May 2nd my Phone (Samsung A23) needed a software update ,so I decided to do just that,it was working completely fine etc. Today May 3rd I realize that it was moving very slowly in regards to certain apps ,so I decided to close all apps and restart my phone,and as a result: -the phone

Questions

210

1

0

Accepted Solution

Official Solution

Device Unlock - Need Help!

Hi, AT&T long time small business customer. My daughter is moving to Australia for 1-year. We need to unlock her iphone. Sadly, her existing phone was stolen about a month ago, we replaced it with an Asurion refurb phone.  Paid the $275 to do that.  No biggie.   In order

Questions

142

14

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Accepted Solution

Official Solution

International travel - Is this the best way?

Hello- I have the International Day Pass feature enabled. However, I am a cheapskate and don’t even want to spend the $10/day if I don’t have to do so! I also like to use live maps for navigation. I do have maps downloaded, but I like live maps that show traffic issues in real time. So I plan to b

Questions

133

5

0

Accepted Solution

Official Solution

Upgraded phone online with Trade-in Promo

So, I ordered my new phone on AT&T's site as a Device Upgrade with the (then current) promo which requires me to trade-in my old device. I got the new phone and everything, including all the packaging and paperwork needed to send in my old phone. The instructions tell me to drop off my trade-in

Questions

102

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